topic Re: Calling from abroad without EE number in Archived Posts

Calling from abroad without EE number

Helenebat — Tue, 10 Aug 2021 09:42:37 GMT

Hi all,

I need to get in touch with EE Customer Service from abroad.

Calling the international contact number +44 7953966250, I'm asked to provide my EE phone number to continue.

As I don't have it, I text "number" to 150 as requested to get my EE number, but the text cannot be sent from abroad.

Anyone has a solution please? I feel like I am in a dead end...

Thanks!

Helene

Re: Calling from abroad without EE number

Christopher_B — Tue, 10 Aug 2021 09:48:23 GMT

Hi @Helenebat

I hope you're well and having a nice time abroad, where is it you're at?

I know how important it is to have a working phone while away, so let's see what we can do about this.

Do you have a contracted or pay as you go phone?

Thanks

Chris

Re: Calling from abroad without EE number

Mustrum — Tue, 10 Aug 2021 11:16:11 GMT

@Helenebat is this for your home phone or mobile?

If mobile, unless you are on your own, you could call or txt someone else you are with and get your number from them? They don't have to answer, and make sure you replace the+44 with 0 when quoting your number.

If Homephone are you able to log into MyEE and get your number from a recent bill?

Re: Calling from abroad without EE number

Helenebat — Tue, 10 Aug 2021 18:47:34 GMT

Hi @Christopher_B ,

Sorry I forgot to explain in my previous message: I need to contact the EE Customer Service regarding my Broadband plan. There is a pay as you go plan that goes with the account but it's not in use and I don't know the number.

Obviously it is that phone number I need to get in order to have access to the Customer Service by phone, but while texting 150 to get the number, I understand it is not working from abroad (even though texting from a Uk mobile number, non EE).

Is there any other way to know my EE mobile number?

Thank you in advance!

Helene

Re: Calling from abroad without EE number

XRaySpeX — Tue, 10 Aug 2021 19:38:34 GMT

@Helenebat wrote:

even though texting from a Uk mobile number, non EE

You can't text NUMBER to 150 from a non-EE mobile & expect to get a reply from EE.

Why can't you get the mobile no. from your MyEE under My EE Mobile?

Re: Calling from abroad without EE number

XRaySpeX — Tue, 10 Aug 2021 22:18:15 GMT

How come there is a PAYG no. associated with your BB a/c? There aren't usually.
If it's really connected with your BB a/c you could use the BB IVR route when calling up, usually Opt 3 (see my sig), & giving your landline no.
If this PAYG no. hasn't been used for a chargeable action for over 9 months, chances are it's been deactivated.

Re: Calling from abroad without EE number

Helenebat — Wed, 11 Aug 2021 08:43:57 GMT

Hi, thank you all for your replies and help!

I actually found out I could use my landline number that goes with the broadband account to connect to the call. PAYG was indeed deactivated.

Fyi +44 800 079 8586 is not working from abroad (automatic message saying this number is not working)

Thanks!

Re: Calling from abroad without EE number

Leanne_T — Wed, 11 Aug 2021 10:58:19 GMT

Hi @Helenebat

Thanks for coming back and letting us know.

You can use +44 7953966250 for calling from abroad 🙂

Thanks.

Leanne.

Re: Calling from abroad without EE number

XRaySpeX — Wed, 11 Aug 2021 12:17:03 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.