topic Re: Why can’t I connect my WiFi to my printer in Archived Posts

Why can’t I connect my WiFi to my printer

Neilrumsey — Fri, 04 Jan 2019 23:28:57 GMT

Since I got my upgraded brightbox it will not connect to my wireless printer (Epsom xp-225) it doesn’t have a screen or a cable port , I have pressed the wps button and Wi-Fi button but it will not pair I have already enabled the wps and tried through the pbs but it goes from idle to fault I suspect a faulty router as the printer is fine any ideas

Re: Why can’t I connect my WiFi to my printer

Chris_B — Fri, 04 Jan 2019 23:56:27 GMT

@Neilrumsey Can you connect other devices like your phone or tablet to the router ?

Re: Why can’t I connect my WiFi to my printer

Neilrumsey — Sat, 05 Jan 2019 00:07:03 GMT

Yes anything that you can in put the data works it’s only on the wps

Re: Why can’t I connect my WiFi to my printer

Chris_B — Sat, 05 Jan 2019 00:26:56 GMT

@Neilrumsey Are you trying do set the printer up next to the router. If your not please move the printer next to the router and try setting it up again via WPS.

Re: Why can’t I connect my WiFi to my printer

Neilrumsey — Sat, 05 Jan 2019 06:53:25 GMT

I have it next to the router but still no joy

Re: Why can’t I connect my WiFi to my printer

Jon_K — Sat, 05 Jan 2019 08:33:06 GMT

Good Morning @Neilrumsey.

Can you remember if this is how you set it up last time?

I set my printer up at home using an app on my phone.

Jon

Re: Why can’t I connect my WiFi to my printer

Neilrumsey — Sat, 05 Jan 2019 10:31:50 GMT

No this how it was set up and been to my brothers on bt and it connects straight away

Re: Why can’t I connect my WiFi to my printer

Jon_K — Sat, 05 Jan 2019 11:11:09 GMT

Hi @Neilrumsey.

I'd recommend contacting our technical support team about this.

They will have access to your broadband account and be able to help you with getting the printer set up.

Jon

Re: Why can’t I connect my WiFi to my printer

XRaySpeX — Sat, 05 Jan 2019 12:54:23 GMT

@Neilrumsey wrote:

Since I got my upgraded brightbox

Was it working with the un-upgraded Brightbox. What Brightbox is it anyway?

Have you followed Connect using WiFi protected setup (WPS) ?

Re: Why can’t I connect my WiFi to my printer

Neilrumsey — Sat, 05 Jan 2019 15:49:48 GMT

Yes worked fine on the old brightboxBrightbox 2

This is the upgrade one a brightbox 2

Re: Why can’t I connect my WiFi to my printer

Dann777 — Fri, 06 Aug 2021 17:06:12 GMT

Having the exact same problem here. Followed every video on YouTube and currently sitting right next to both hub and printer

Re: Why can’t I connect my WiFi to my printer

Jon_K — Sat, 07 Aug 2021 07:18:29 GMT

Hi @Dann777.

Welcome to the community.

Does your printer come with setup instructions?

Some printers will need to be set up using an app if they don't have screens etc.

Does your router work with other devices?

Jon

Re: Why can’t I connect my WiFi to my printer

Dann777 — Sat, 07 Aug 2021 07:26:22 GMT

Hey,

Actually it terns out that the problem was with the router. The WPS button on top of the bright box 2 is disabled by default and needs to be enabled through the admin settings.

Re: Why can’t I connect my WiFi to my printer

Jon_K — Sat, 07 Aug 2021 07:29:44 GMT

Thanks for letting us know this, @Dann777, this could be really helpful for any other users who experience the same issue.

Have you managed to get this working now?

Jon

Re: Why can’t I connect my WiFi to my printer

Dann777 — Sat, 07 Aug 2021 07:38:41 GMT

No worries.

Yes, as soon as I changed the router settings, the printer connected instantly.

Re: Why can’t I connect my WiFi to my printer

Jon_K — Sat, 07 Aug 2021 07:45:18 GMT

That's great, thanks for confirming, @Dann777 🙂

Jon