topic Re: Texts to EE not delivered in Archived Posts

Texts to EE not delivered

GeneHunt — Wed, 04 Aug 2021 12:30:33 GMT

I'm having problems with my smart hub wifi, the broadband is fine for all wired devices :- iMac, PS5, Sky, but anything wireless like iPad & iPhone (there's only 2 connected to wifi) takes an absolute age to connect if at all, if I turn wifi off and use 4G everything works fine, apps load and the internet connects like I expect it to.

I've still got EE BB but had to change my phone supplier because of not getting a signal in my new place of work, (I put up with it for 3 years, but enough was enough).

And now when I call support, they text me back from 60071, I can't reply as every text immediatly comes back "not delivered".

Is there another phone number to contact EE on that I've missed?

Re: Texts to EE not delivered

Chris_B — Wed, 04 Aug 2021 12:36:39 GMT

@GeneHunt You can call this number 0800 079 8586 for BB issues. Have you tried resetting your router ? There is a small hole on the side of it you just push a pin in it and hold it there for 30+ seconds and it’ll reset. Also on your devices you can try forgetting the WiFi network so you have to set it up from scratch again.

Re: Texts to EE not delivered

GeneHunt — Wed, 04 Aug 2021 12:43:05 GMT

@Chris_B when I call that number and go through the options, they text me, and for some reason I can't reply, I tried the resetting but when nothing improved I gave up, I'm trying to force my smart hub to use one of the other wireless options ( 5ghz I'm guessing)

Re: Texts to EE not delivered

GeneHunt — Wed, 04 Aug 2021 12:52:55 GMT

@Chris_B I've set the smart hub to wireless option 2, it seems a lot faster on my iPhone now, so happy days for now,

but I still don't know why I can't reply or contact 60071, I'm with Sky mobile now but I've been told that shouldn't matter.

Re: Texts to EE not delivered

Mustrum — Wed, 04 Aug 2021 14:41:14 GMT

@GeneHunt A few of the MVNO suppliers use a cut down version of the mobile service and do not include such things as short code support. Reading some of the Sky support forum replies there are quite a few people having similar issues.

Re: Texts to EE not delivered

bristolian — Wed, 04 Aug 2021 15:13:53 GMT

I'm not entirely clear what the issue here is, but as far as EE mobile is concerned, there should be no difference in what services are available when using VoWiFi compared with VoLTE/mobile-service.

If you can send a text message to a shortcode over the mobile network, then WiFi-calling makes no difference.

Re: Texts to EE not delivered

Mustrum — Wed, 04 Aug 2021 15:25:32 GMT

@bristolian The OP is not on the EE network, but with Sky Mobile which runs on O2.

Like Plusnet which works on the EE Network but does not support short codes, Sky Mobile appears to have some restrictions on short codes.

The Wifi issue has more to do with the Mode Choice on the router, the short code is a different issue.

Re: Texts to EE not delivered

bristolian — Wed, 04 Aug 2021 15:42:47 GMT

Thanks @Mustrum - I missed that detail!!

As you say, MVNOs & shortcodes are not always a good combination!!

Re: Texts to EE not delivered

GeneHunt — Wed, 04 Aug 2021 16:20:50 GMT

@Mustrumthanks for clearing that up, (people were starting to speak in code, totally lost 😳) I think I’ve sorted the smart hub WiFi issue, but do you mean that I won’t be able to reply to EE when they text me?

Re: Texts to EE not delivered

bristolian — Wed, 04 Aug 2021 16:27:19 GMT

If your mobile service is with Sky, you'll need to query your mobile issues - including text messaging - with them.

Their help forum is here

Re: Texts to EE not delivered

Mustrum — Wed, 04 Aug 2021 16:47:28 GMT

@GeneHunt glad you got your Wi-Fi sorted - as it happens I got a new Smart Hub this morning and was checking the Mode options - I don't like the way you are no longer able to split bands, or control which band devices connect to. So it went back in the box, and I will continue to use my Netgear!!

Not sure if there is a short code solution however, I just noticed a number of Sky Mobile subscribers having issues with short codes. I looked but could not find an alternative long number. I just tried a text to that number, and it did appear to work from my O2 phone, although they did say I had not included the correct information/format.