topic Re: How to report broadband outage in Archived Posts

How to report broadband outage

User9871 — Tue, 03 Aug 2021 16:48:49 GMT

I can’t stand the way EE make it impossible to report broadband outages. It’s a terrible service offered when you can’t report faults. No doubt my current outage can be blamed on a shortage of staff due to covid or the ping bridage

Re: How to report broadband outage

XRaySpeX — Tue, 03 Aug 2021 17:50:30 GMT

Call CS on the Freephone no. (opt 3) in my sig.

Re: How to report broadband outage

pip11 — Tue, 03 Aug 2021 18:47:30 GMT

Which exchange?

Re: How to report broadband outage

XRaySpeX — Tue, 03 Aug 2021 20:15:09 GMT

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: How to report broadband outage

mikeliuk — Tue, 03 Aug 2021 20:23:01 GMT

Hi @User9871 ,

If you have a landline number, is the below link applicable to your situation at all?

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband-connection

HOW CAN I FIX MY HOME BROADBAND CONNECTION?

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

We’ll run tests on your connection to find out what’s going on
If you need an engineer, we’ll text you in 15 minutes to book a slot
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

Monday to Friday 8am -9pm
Saturday & Sunday 8am -8pm