topic Re: Setting up broadband in Archived Posts

Setting up broadband

kez926 — Sun, 01 Aug 2021 20:15:26 GMT

Good evening,

I am moving into a new house on 15th August and hoping to have internet set up for when I move in as I am currently working from home. How long does it normally take for the broadband box to be delivered once the order has been placed, and how long does it normally take for the internet to actually be connected?

Thank you in advance for your help,

Kelly

Re: Setting up broadband

Chris_B — Sun, 01 Aug 2021 20:16:59 GMT

@kez926 It can be anything from a few days to over a week it’ll just depend when a engineer can be appointed to install it. The sooner you take out the BB the sooner it can be installed.

Re: Setting up broadband

XRaySpeX — Sun, 01 Aug 2021 20:28:47 GMT

It usually take about 2 weeks from order to go live. The router will be delivered at the latest the day before going live.

Which BB product have you ordered?

Re: Setting up broadband

pip11 — Sun, 01 Aug 2021 21:02:17 GMT

Openreach have a 2 week lead time for new provisions.

Re: Setting up broadband

XRaySpeX — Sun, 01 Aug 2021 21:05:10 GMT

@pip11 : or even old provisions like mine 😉 !