topic Re: Changed to a new contract with agreed price but still being charged old contract in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066780#M265829 <P>Use the freephone number 0800 079 8586 option 3.</P> Fri, 30 Jul 2021 08:10:40 GMT pip11 2021-07-30T08:10:40Z Changed to a new contract with agreed price but still being charged old contract https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066778#M265828 <P>Hi my contract came to an end on. 10th July on the 19th my new broadband contract began .</P><P>The old contract was £32 a month.&nbsp;<BR />The new £24 a month</P><P>on the 19th I was charged £32</P><P>How do I resolve this via email I cannot afford 25p a min.&nbsp;</P> Fri, 30 Jul 2021 07:42:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066778#M265828 Star9 2021-07-30T07:42:58Z Re: Changed to a new contract with agreed price but still being charged old contract https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066780#M265829 <P>Use the freephone number 0800 079 8586 option 3.</P> Fri, 30 Jul 2021 08:10:40 GMT https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066780#M265829 pip11 2021-07-30T08:10:40Z Re: Changed to a new contract with agreed price but still being charged old contract https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066799#M265830 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2001461">@Star9</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Calls cost 25p in total from a pay as you go phone, they're not charged per minute.</P> <P>&nbsp;</P> <P>Alternatively, you can use the number provided by <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1029772">@pip11</a>.</P> <P>&nbsp;</P> <P>Jon</P> Fri, 30 Jul 2021 10:24:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066799#M265830 Jon_K 2021-07-30T10:24:18Z Re: Changed to a new contract with agreed price but still being charged old contract https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066804#M265831 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/384192">@Jon_K</a>&nbsp;: Calls regarding a BB a/c are free on whichever no. you choose to call CS..</P> Fri, 30 Jul 2021 11:10:12 GMT https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066804#M265831 XRaySpeX 2021-07-30T11:10:12Z Re: Changed to a new contract with agreed price but still being charged old contract https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066823#M265832 <P>Thanks for pointing this out, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2818">@XRaySpeX</a> <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 30 Jul 2021 12:28:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Changed-to-a-new-contract-with-agreed-price-but-still-being/m-p/1066823#M265832 Jon_K 2021-07-30T12:28:47Z