https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066774#M265824 <P>Which exchange are you on?</P> Fri, 30 Jul 2021 07:35:57 GMT pip11 2021-07-30T07:35:57Z https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066748#M265822 <P>Is the internet down my box is solid red</P> Thu, 29 Jul 2021 23:49:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066748#M265822 LadySheebs10 2021-07-29T23:49:49Z https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066749#M265823 <P>Welcome to EE's Home Broadband Forum.</P> <P>&nbsp;</P> <P>Not in general but your particular line probably is.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Fri, 30 Jul 2021 01:19:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066749#M265823 XRaySpeX 2021-07-30T01:19:59Z https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066774#M265824 <P>Which exchange are you on?</P> Fri, 30 Jul 2021 07:35:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Is-internet-down/m-p/1066774#M265824 pip11 2021-07-30T07:35:57Z