topic Re: Upgrading to fibre without landline. Who cancels the existing landline? in Archived Posts

Upgrading to fibre without landline. Who cancels the existing landline?

Jiffy59 — Tue, 27 Jul 2021 14:13:43 GMT

I currently have a landline through BT and broadband via EE.

I want to upgrade to EE fibre without a landline, but I'm confused as to what happens with the landline. Will EE cancel that on my behalf as part of the upgrade, or do I need to contact BT separately? If it's down to me when should I cancel it?

Thank you!

Re: Upgrading to fibre without landline. Who cancels the existing landline?

BrendonH — Tue, 27 Jul 2021 14:16:39 GMT

With EE being part of the BT family they may be able to cancel it for you if you call to make the order.

Why not give them a ring and ask.

Re: Upgrading to fibre without landline. Who cancels the existing landline?

XRaySpeX — Tue, 27 Jul 2021 14:23:41 GMT

EE will cancel it along with your current EE BB, even if the landline is with EE or another.

I did this back in Nov. from my EE ADSL BB hosted on a BT landline. EE took care of it all. They will use your existing landline to host your EE Fibre BB even tho' you will no longer have use of it as a phone nor own that no.

Re: Upgrading to fibre without landline. Who cancels the existing landline?

Jiffy59 — Wed, 28 Jul 2021 15:52:57 GMT

That's good to know. Many thanks for the info.

I've taken the plunge and started the upgrade process. Do you recall if both your old and new broadband accounts were visible in MyEE during the transition period? At the moment I can see both my current ADSL account and the new fibre account in there.

Re: Upgrading to fibre without landline. Who cancels the existing landline?

XRaySpeX — Wed, 28 Jul 2021 15:58:30 GMT

Both were visible until EE itself by mistake slammed my Fibre line. Then the old ADSL a/c disappeared. Otherwise I would still expect to see both.

Re: Upgrading to fibre without landline. Who cancels the existing landline?

Jiffy59 — Wed, 28 Jul 2021 16:00:47 GMT

Thanks. That's reassuring and worrying, but good to know!