topic Re: Crap service in Archived Posts

Crap service

Unhappy4 — Mon, 26 Jul 2021 16:45:09 GMT

Complaints manager was going to call me back 2 weeks ago no call no broadband no compensation but still got a bill absolutely disgusting service would not recommend ee to anyone

Re: Crap service

Chris_B — Mon, 26 Jul 2021 17:08:09 GMT

@Unhappy4 Helps to say what your issue is as this public forum is here to try and help.

Re: Crap service

XRaySpeX — Mon, 26 Jul 2021 18:25:03 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Crap service

Unhappy4 — Mon, 26 Jul 2021 18:33:58 GMT

Openreach were here 3 weeks ago (4 times in the last year) complained again as still not working a complaints manager was supposed to call me back but didn't suprise suprise it's just started working again 3mbs great so as far as we go I think there service is pathetic

Re: Crap service

mikeliuk — Mon, 26 Jul 2021 18:56:17 GMT

Hi @Unhappy4 ,

I'm sorry to hear of the problems you've been having. I'm sure we would all be at least inconvenienced and annoyed to lose internet, and perhaps might be angry if important meetings and work are interrupted trying to sort out such a situation.

I'm curious if you have received Automatic Compensation in line with the service provider's assurances to the regulator as these might make the problems a little more bearable? Hope things get fixed for you.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Re: Crap service

Christopher_G — Tue, 27 Jul 2021 07:10:53 GMT

Hi @Unhappy4

I'm sorry to hear that you've been having some problems with your broadband. Have they said what they think the problem could be?

Chris

Re: Crap service

pip11 — Tue, 27 Jul 2021 21:31:28 GMT

This is a community help forum where it is other customers who will assist you. To be able to do that you need to give us some information on your connection.

Start with what @XRaySpeX has requested from you, if you have a problem accessing or posting the info come back and ask, someone will guide you through it.