topic Re: Boardband and Landline repairs in Archived Posts

Boardband and Landline repairs

Maisey20red — Sun, 25 Jul 2021 21:10:02 GMT

I have no boardband and landline I need engineer? Kind Regards Jimmy Law

Re: Boardband and Landline repairs

XRaySpeX — Sun, 25 Jul 2021 21:27:28 GMT

@Maisey20red : Welcome to EE's Home Broadband Forum.

You'll need to call CS to fix your BB.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Boardband and Landline repairs

Maisey20red — Sun, 25 Jul 2021 21:30:14 GMT

For two days

Get Outlook for iOS

Re: Boardband and Landline repairs

James_B — Mon, 26 Jul 2021 07:30:50 GMT

Hi @Maisey20red,

Welcome to the EE Community. 🙂

I'm sorry to hear your Broadband isn't working. Please get in touch with Customer Care so we can help.

James

Re: Boardband and Landline repairs

pip11 — Mon, 26 Jul 2021 08:02:26 GMT

Doesn't matter how many days, unless you report it how do you expect to get it fixed?

BTW Why would I want to get Outlook for iOS? Why would I want to get Outlook for any OS?