topic Re: Re: Normal download speed but zero upload speed on broadband. in Archived Posts

Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 00:45:28 GMT

Hi did you ever find a solution to this issue,

I am on 2 EE routers and one I bought my self now and one openreach visit and my second coming on the 23rd,

router and first OR visit showed DL approx. Speed 32mbps and UL speed around the 5.5 mbps, the OR engineer felt the issue was at EE's end not receiving the data i am sending?

but when we do a speed test we see the DL speed fine but the UL speed is 0 and the internet is unusable,

so was there a solution found so i can pass this on to the EE agents I'm working with or the OR engineers so I can get this issue solved please?

@James_B

Re: Re: Normal download speed but zero upload speed on broadband.

XRaySpeX — Thu, 22 Jul 2021 01:48:27 GMT

@TimeyMaster : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 03:35:44 GMT

1:-

2:- the test stops at testing the upload speed and will not go any further, here is a ookla one if that helps

3:-

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 03:38:28 GMT

just so you know the router was received today and installed around 2 hours ago

Re: Re: Normal download speed but zero upload speed on broadband.

XRaySpeX — Thu, 22 Jul 2021 03:57:07 GMT

You are getting an upstream sync speed of 5 Meg, well within your expected range & towards the top of it. There's no reason for speedtests to report zero. Even on ADSL with an upstream speeds of about 1 Meg, speedtests would be capable of returning 0.9 Meg. You are running speedtests wired?

Your downstream speeds are fine.

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 04:08:23 GMT

yea this was preformed on a Ethernet connect pc but we get the same results on wifi, i also get a 0 mbps UL on my company BB speed checking, and thats why this is important to me as i work from home so i need this to be working

Re: Re: Normal download speed but zero upload speed on broadband.

XRaySpeX — Thu, 22 Jul 2021 04:21:37 GMT

Could be faulty Ethernet. Try another cable. Try another router port.

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 07:27:11 GMT

Lol that won’t help the issue when it is happening on WiFi as well like I said in my last post!

Re: Re: Normal download speed but zero upload speed on broadband.

Mustrum — Thu, 22 Jul 2021 07:46:50 GMT

@TimeyMaster are you able to test with a different device, and a different test site - ie speedtest.net

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 08:04:41 GMT

It is the same on 1 pc on its own gigabyte Ethernet, 2 pcs on a 100 megabyte Ethernet, 1 laptop on WiFi, 2 phones on WiFi, 1 tablet on WiFi, tested with ookly speed test, bt wholesale speed test, my company’s speed test, Google’s speed test all showing 0 upload speed!

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 08:21:21 GMT

Along with using 3 different routers, first my original EE Smart Hub Updated firmware, a TP-link router bought Monday setup and updated, and the EE Smart Hub received yesterday and setup last night not updated

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 08:24:32 GMT

Me and my work pc are now at my dads house on talk talk and all is working good with 26 mbps down and 2.6 mbps up

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 08:27:42 GMT

The image above with the speed test was taken with one device on Ethernet no other device connected to the router

Re: Re: Normal download speed but zero upload speed on broadband.

James_B — Thu, 22 Jul 2021 13:28:26 GMT

Hi @TimeyMaster,

I'm sorry to hear this issue hasn't been resolved yet. Please get in touch so our Broadband Care Team can help.

James

Re: Re: Normal download speed but zero upload speed on broadband.

TimeyMaster — Thu, 22 Jul 2021 16:50:25 GMT

Ty @James_B is there any way of finding out if the other people in this thread found a solution to this issue so I can pass it on to the team that is working with me as that was the original purpose to my post?