topic Re: Broadband box is broken in Archived Posts

Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:26:43 GMT

Hi My EE box for the Internet is showing a red light not sure why the top it is showing green then my ee Internet is showing red then my next one down is showing nothing then the last one down is showing green is there anything I can do to fix it

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:28:06 GMT

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 14:34:23 GMT

Welcome to EE's Home Broadband Forum.

The router is not broken. It's just that there's no BB connection. Have you tried rebooting it or even factory resetting it?

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:35:46 GMT

Where is the factory settings

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 14:37:56 GMT

Push a pin in the Reset hole at the back for about 10 secs until the lights start flashing.

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:40:01 GMT

There is no Internet and no broadband still coming up as red light on my broadband how do I get the red light off

Re: Broadband box is broken

Christopher_B — Tue, 20 Jul 2021 14:49:51 GMT

Hi @Davidoff2224

I hope you're well and having a nice day, other than this issue of course.

I use my home broadband for everything so totally get the importance of a fast and reliable connection.

We have a great How Can I Fix My Home Broadband Connection guide that's full of tips that may help with this.

However I know you said you've already tried a lot, so the next step may be to have our experts take a look. If you have an EE mobile you can text HELP followed by your landline number to 60071 to get the ball rolling.

Thanks

Chris

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 14:54:24 GMT

If you provide the info I requested I might be able to tell you.

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:56:06 GMT

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 14:56:47 GMT

It is not coming up with anything now

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 15:04:36 GMT

You mean all the lights are off?

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 15:06:12 GMT

The main power light is on no light on my Internet and at the bottom but there is a red light on the broadband please can anyone help me how to fix it

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 15:13:17 GMT

So it's exactly as it was in your OP. Please provide the info I asked for so I can help you. W/out that info I can no longer respond to your thread.

@Davidoff2224 wrote:

please can anyone help me how to fix it

I'm trying to but you are not helping yourself!

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 15:13:04 GMT

What info

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 15:14:33 GMT

Scroll up & read post 3.

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 15:15:39 GMT

I don't know the numbers and whatever the other thing is

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 15:16:51 GMT

What do you mean about names and numbers

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 15:18:13 GMT

What about the landline phone I asked about?

Re: Broadband box is broken

Davidoff2224 — Tue, 20 Jul 2021 15:19:45 GMT

Sorry I can't log in due to the paige is taking for ever

Re: Broadband box is broken

XRaySpeX — Tue, 20 Jul 2021 15:21:51 GMT

No reason for taking forever. That link is not even using the Internet but is your own router.