topic Re: WiFi box is red in Archived Posts

WiFi box is red

Alpona — Tue, 20 Jul 2021 06:37:10 GMT

My broadband no working from this evening. Continue red light showing try so many times reset and power off but it doesn’t work can some one quick look into this abs try to fix this problem ASAP thanks

My home number xxxxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: WiFi box is red

XRaySpeX — Mon, 19 Jul 2021 23:43:04 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: WiFi box is red

pip11 — Tue, 20 Jul 2021 00:54:14 GMT

Which exchange?