topic Re: Wifi issues constant in Archived Posts

Wifi issues constant

Jannen — Mon, 19 Jul 2021 10:54:02 GMT

Hi. I'm on EE fibre. This is been goin on for a while, WiFi speeds keep dropping from about 15mbps to almost 0.5 and I have to keep rebooting the router.

I've spoke to EE customer service before but nothing seems to help, just rebooting... Tried all tricks such as separating the channels and renaming them.

Should I get a new router/modem? The new white smart WiFi?

The problems is checking with EE app it says my line speed is 15mbps even when WiFi is down, but our pc that is on Ethernet slows speed down too?!

Working from home so this is a real issue for us. Please help!

Re: Wifi issues constant

Christopher_B — Mon, 19 Jul 2021 13:13:17 GMT

Hi @Jannen

I hope you're well and having a nice day, other than this issue of course.

I use my home broadband for everything so totally get the importance of a fast and reliable connection.

We have a great How Can I Fix My Home Broadband Connection guide that's full of tips that may help with this.

However I know you said you've already tried a lot, so the next step may be to have our experts take a look. If you have an EE mobile you can text HELP followed by your landline number to 60071 to get the ball rolling.

Thanks

Chris

Re: Wifi issues constant

XRaySpeX — Mon, 19 Jul 2021 13:53:37 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try both a wired & a wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.