https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1063811#M265567 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 12 Jul 2021 23:22:11 GMT XRaySpeX 2021-07-12T23:22:11Z https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1063809#M265566 <P>My home broadband stopped working and I restart but it does not work&nbsp;</P> Mon, 12 Jul 2021 22:23:01 GMT https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1063809#M265566 poboxash 2021-07-12T22:23:01Z https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1063811#M265567 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 12 Jul 2021 23:22:11 GMT https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1063811#M265567 XRaySpeX 2021-07-12T23:22:11Z https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1064231#M265568 <P>Are you in Shoreditch?</P> Thu, 15 Jul 2021 20:14:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Home-broadband-not-working/m-p/1064231#M265568 pip11 2021-07-15T20:14:05Z