topic Re: Landline not ringing in Archived Posts

Landline not ringing

Pam266 — Sun, 11 Jul 2021 10:14:18 GMT

Recently changed to EE broadband and only just realised our handsets are not ringing out.

Re: Landline not ringing

Chris_B — Sun, 11 Jul 2021 11:22:37 GMT

@Pam266 Did you take out a landline contract also ? You can just have a BB line without a landline. Your account and the emails you received when taken this out will have this information on it.

Re: Landline not ringing

Pam266 — Sun, 11 Jul 2021 11:51:33 GMT

yes I took out a landlines contract with the broadband

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Re: Landline not ringing

XRaySpeX — Sun, 11 Jul 2021 12:09:41 GMT

Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Landline not ringing

Pam266 — Sun, 11 Jul 2021 14:17:52 GMT

yes we get a dial tone and yes it is the correct number

Re: Landline not ringing

XRaySpeX — Sun, 11 Jul 2021 15:31:16 GMT

What happens when you ring another no? Do you get a ring tone once you dial? What happens them? Do you get a recorded msg?

Re: Landline not ringing

Pam266 — Sun, 11 Jul 2021 16:32:33 GMT

We can call other people and the phone is taking calls but just not ringing out

Re: Landline not ringing

pip11 — Sun, 11 Jul 2021 16:40:56 GMT

If you can call other people then the phone is ringing out. Do you mean the handset is not ringing when you recieve a call? If that is the case the handset may be faulty or possibly the ringer is switched off in the phone settings.

Re: Landline not ringing

Pam266 — Sun, 11 Jul 2021 16:42:33 GMT

Yes that is what I meant and the handsets were all fine before I changed to EE – they have worked with talktalk and bt – the settings have not been changed but they do not ring when someone calls us

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Re: Landline not ringing

pip11 — Sun, 11 Jul 2021 16:53:28 GMT

First just check the phone options, if the ringer is still switched on then ring 17070 and select option 1, hang up and your phone should ring within 30 seconds.

If the problem persists ring CS to sort it out for you.

Re: Landline not ringing

Pam266 — Sun, 11 Jul 2021 17:15:09 GMT

that doesn't work either - looks like I'll have to get on to CS