topic Re: Lost Internet connection in Archived Posts

Lost Internet connection

Missunderstood7 — Fri, 09 Jul 2021 16:00:14 GMT

Hi I have lossed Internet connection a lot lately not sure what's going on but all my lights are green on router and it says no Internet how is that possible and it keeps doing it? I'm going to have to end my contract if this carries on!

Re: Lost Internet connection

Chris_B — Fri, 09 Jul 2021 16:08:31 GMT

@Missunderstood7 If this a fixed line BB or a mobile BB ?

Re: Lost Internet connection

Missunderstood7 — Fri, 09 Jul 2021 16:52:16 GMT

It's a fixed line

Re: Lost Internet connection

pip11 — Fri, 09 Jul 2021 17:57:50 GMT

Any noise on your line? 17070 option 2, best with corded phone. You may get a dull hum with cordless.

Can you post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.