topic Re: Router keeps restarting in Archived Posts

Router keeps restarting

nike_bytom — Mon, 05 Jul 2021 05:53:16 GMT

HI EE Community,

My router keeps restarting randomly few times a day, works fine for few hours then reboot yellow and than works fine again for few hours.

What I have try so far:

Factory reset to the smart hub

Try different telephone wall plug

Removed telephone/adsl wall plug splitter (BT logo) from the wall and use filter supplied with router and connected directly to the single socket

I have separated wifi 2.4/5

Not sure what else I could try?

I don't have telephone line just internet

Logs below:

Regards

Raf

XRaySpeX — Mon, 05 Jul 2021 06:34:08 GMT

@nike_bytom wrote:

I don't have telephone line just internet

Do you mean you have bought Fibre Without Landline from EE or you just don't have a handset?

nike_bytom — Mon, 05 Jul 2021 07:36:22 GMT

Bought Fibre without phone line

Leanne_T — Mon, 05 Jul 2021 08:25:21 GMT

Welcome to the community.

If you get in touch with our Broadband Care team, they will be able to get this looked into for you.

Let us know how you get on 🙂

Leanne.

nike_bytom — Mon, 05 Jul 2021 09:00:10 GMT

Done, engineer booked for Thursday hope the issue can be resolved.

Thank you for help

Raf

Leanne_T — Mon, 05 Jul 2021 09:03:40 GMT

Come back and let us know how you get on after the engineer has been on Thursday.

Thanks 🙂

Leanne.