https://community.ee.co.uk/t5/Archived-Posts/Router-won-t-connect/m-p/1061912#M265288 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Sat, 03 Jul 2021 06:03:47 GMT XRaySpeX 2021-07-03T06:03:47Z https://community.ee.co.uk/t5/Archived-Posts/Router-won-t-connect/m-p/1061907#M265287 <P>Hi, I received a new router when I changed address 1 month ago and until last night it was working fine. I’d been watching Netflix upstairs and went out of the room for 10 minutes and when I came back it said there was no internet connection. Tried turning off and back on numerous times but no joy. Does anyone have any ideas please?</P> Sat, 03 Jul 2021 05:21:54 GMT https://community.ee.co.uk/t5/Archived-Posts/Router-won-t-connect/m-p/1061907#M265287 Snowball67 2021-07-03T05:21:54Z https://community.ee.co.uk/t5/Archived-Posts/Router-won-t-connect/m-p/1061912#M265288 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Sat, 03 Jul 2021 06:03:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Router-won-t-connect/m-p/1061912#M265288 XRaySpeX 2021-07-03T06:03:47Z