topic Re: No connection in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/No-connection/m-p/1059853#M265130 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Thu, 24 Jun 2021 01:18:38 GMT XRaySpeX 2021-06-24T01:18:38Z No connection https://community.ee.co.uk/t5/Archived-Posts/No-connection/m-p/1059851#M265129 <P>Router is showing red.</P><P>No connection</P> Thu, 24 Jun 2021 00:34:53 GMT https://community.ee.co.uk/t5/Archived-Posts/No-connection/m-p/1059851#M265129 lynwilliams 2021-06-24T00:34:53Z Re: No connection https://community.ee.co.uk/t5/Archived-Posts/No-connection/m-p/1059853#M265130 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Thu, 24 Jun 2021 01:18:38 GMT https://community.ee.co.uk/t5/Archived-Posts/No-connection/m-p/1059853#M265130 XRaySpeX 2021-06-24T01:18:38Z