topic Re: EE beoadline on BT landline - change router in Archived Posts

EE beoadline on BT landline - change router

neus — Wed, 16 Jun 2021 12:46:52 GMT

Hi,

I have breadline with EE but running as I understand on a BT land-line. I recently wanted to upgrade the standard EE router to an Asus model to see if we could improve the Internet speed.

After getting the router access details from EE, setting it up as suggested, etc., a message from BTWholesale Service Information comes up when trying to connect to any page on any browser. It appears to be an authentication issue but I seem unable to find a solution to.

Any suggestions?

Thank you,

Neus

Re: EE beoadline on BT landline - change router

pip11 — Wed, 16 Jun 2021 17:16:40 GMT

Have you entered the VLAN ID? VLAN ID 101.

Re: EE beoadline on BT landline - change router

XRaySpeX — Wed, 16 Jun 2021 17:57:14 GMT

Have you followed Home Broadband settings in getting your BB Username & pwd to set up your own router?

Which ASUS model have you bought?

Re: EE beoadline on BT landline - change router

neus — Wed, 16 Jun 2021 18:33:33 GMT

Thank you for your reply.

Yes, we followed the instructions found in EE's page about setting up a different router to the one originally provided.

Link: https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-do-i-use-my-own-router-for-home-broadband

And the model is:

ASUS DSL-AC68U AC1900 Dual-Band Wireless VDSL/ADSL 2+ Gigabit Model Router (USB 3.0 for Media Server for Phone Line Connections - BT Infinity, YouView, TalkTalk, EE and Plusnet Fibre).

Thank you,

Neus

Re: EE beoadline on BT landline - change router

neus — Wed, 16 Jun 2021 18:34:42 GMT

Thank you for your reply,

We followed the instructions on EE's page to setup your own router, and since that bit isn't there, we didn't check, so I will make sure to check it this weekend.

Thanks!
Neus