topic Re: Continuous issues with IP address in Archived Posts

Continuous issues with IP address

Ipproblem — Mon, 14 Jun 2021 19:46:19 GMT

Hello everyone,

First post here, so I do hope I am posting this in the right place.

My IP address is continually showing in different cities, I live in London. Many times the address shows in cities where EE has their main offices, this is causing many problems with sites which use geolocation.

I am selling some bits from my home on ebay, well attempting to. Many times when logging in I am getting security messages telling me someone is signing in from a different location. That location is where the IP address happens to be that day.

I opened a Facebook account and it was immediately closed, my location was up north.

I sell some stuff on ebay, it always goes to the same areas my IP address shows in.

I sign into my Twitter account and immediately get a warning someone is signing in from a different location, that is always the location my IP is showing in.

I sign into paypal, they send me a warning telling me someone might be attempting to sign in from a different location.

I could go on and on, but I am sure you get the picture. Having my IP address showing in different UK locations is causing me issues on a daily basis and making some sites flag me as some sort of scammer.

Is there anything that can be done, or is this a lost cause?

Right now I am showing as being in Brighton, the router has been reset, unlpugged, switched off over and over again. It is making no difference at all.

Any suggestions will be greatly received, right now I am waiting for an engineer to look at my router. I have already had it changed last year, made no difference. For a while the IP showed in London, all was well, but it has started again recently and this will be the last time I try resolving before closing the account and choosing a different provider.

Thank you!

Re: Continuous issues with IP address

Ipproblem — Mon, 14 Jun 2021 20:00:28 GMT

I have already posted a question about my issues with IP address not showing in my city. can you help me change it to London? I shall give this a last chance, will then move over to BT. This has been causing too much stress for nearly two years.

Thanks.

Re: Continuous issues with IP address

XRaySpeX — Mon, 14 Jun 2021 21:00:20 GMT

Geolocation of IPs is notoriously inaccurate. Every time your router re-syncs it may be given any IP from EE's many pools of IPs, all of which may be originally registered anywhere in the country. All you can do is reboot your router, but not too often, until you get an IP you are happy with.

Things will be no diff with BT.

Re: Continuous issues with IP address

mikeliuk — Mon, 14 Jun 2021 21:14:12 GMT

Hi @Ipproblem ,

It's surprising for me that this seems to be causing such an issue. I would recommend to check your IP address at the time you receive the warning, make reasonable checks it is yourself logging in, and then confirm with the online service.

In the past I recall seeing some such warnings but perhaps it has become so routine that I do not notice the odd occurrence. I also use all of the web services which you mention, and was with a different provider which gave me IP addresses located all over the place as reported to me by the fast.com service. It seemed to be an absolute non-issue over 24 months (the first time I used 4G mobile broadband as my main internet access).

I've recently switched to this new service provider which shall not be named and have also found it to be a non-issue. I gather from the category you have home broadband with a cable running to your property so your geolocation would typically be more stable than for 4G mobile broadband. Hope you find a solution, good luck! 😀

Re: Continuous issues with IP address

IPproblems — Mon, 14 Jun 2021 23:57:23 GMT

Thank you all for your replies, very kind of you. I shall look at everything in detail.

Yes, I do check every time the issue occurs, and every time the location is exactly where I am being told by the sites it is.

For example, when I opened my Facebook account I was told " your location is Darlington". I checked my IP, right enough, it was in Darlington. The Facebook account was then closed minutes later.

At one point I had dozens of screenshots showing all the security warnings and IP address searches showing the issue was linked. They asked me to collect all the evidence and send it. Nothing was done about it. At one point my locations showed in New Zealand! Because I failed to take a screenshot of that, I was just about told I lied about it.

I sold a few bits on ebay, always ended up in Bristol, checked my Ip, I was in Bristol.

This week I was selling a large item and kept getting people from Brighton asking where I was located, my IP address is in Brighton. It's far too common to be a coincidence, believe me, I have looked at my IP address every time this happened and it always correlated to the location sites claimed I was in.

For a few months my address was in London, 2 weeks ago this changed, no amount of resetting the router gets me out of Brighton. Now they are sending an engineer to look at my router. I fail to see how that can help. Apparently EE can't access my router remotely, I was told this today whilst my router was being accessed.....remotely.

Maybe BT will be the same, but I might as well try it as even my landline has been an absolute mess for years. I am now sharing a line with a neighbour every time it rains. I have been told nothing is wrong.

Re: Continuous issues with IP address

IPproblems — Tue, 15 Jun 2021 00:01:42 GMT

And to answer someone saying this would not cause any issues, yes it has. I have dozens of warnings that my accounts are being accessed from a different location. This is on ebay, Facebook, Twitter, Paypal and some forums. It only stopped when my IP location showed to be in London, now it's started all over again.

Re: Continuous issues with IP address

IPproblems — Tue, 15 Jun 2021 00:11:55 GMT

Just had to verify my Twitter account again.

This week every day I received this message, if I log in more than once a day I still get them:

There was a login to your account from a new device on Jun 13, 2021. Review it now.

There was a login to your account from a new device on Jun 14, 2021. Review it now.

There was a login to your account from a new device on Jun 12, 2021. Review it now.

There was a login to your account from a new device on Jun 13, 2021. Review it now.

The device is a laptop, the same one. This also happened when we had a desktop only.

It didn't happen when the IP location was London, or close by. Some sites think we are using a VPN. We never have.

So, yes, The IP being somewhere other than close to my physical address is causing issues.

Re: Continuous issues with IP address

Mustrum — Tue, 15 Jun 2021 00:26:32 GMT

So going back to basics, are you on home broadband or 4Gee mobile broadband?

If home broadband, how is your phone line? Is the line quiet, dial 17070 option 2.

How often is your IP address changing? I monitor my line and even with the odd drop often/most times get the same IP address again - but even using my mobile on 4G or Wi-Fi rarely get issues using the sites you mention - but equally rarely bother looking at my IP address location.

Re: Continuous issues with IP address

XRaySpeX — Tue, 15 Jun 2021 02:10:37 GMT

@IPproblems wrote:

I sold a few bits on ebay, always ended up in Bristol, checked my Ip, I was in Bristol.

This week I was selling a large item and kept getting people from Brighton asking where I was located, my IP address is in Brighton.

eBay buyers don't know your IP & are not told it. As a seller your item is advertised as being in wherever your registered postal addy is, e.g.

Item location: London, United Kingdom

nowt to do with your IP at all. So how can eBay buyers be asking where you are located when it's already been told them by your eBay advert?

I've used eBay for years w/out it ever querying my location even when my geolocation is jumping all over the place & even when Google, the worst offender, is occasionally accusing me of of logging in with a diff device/at another location.

Re: Continuous issues with IP address

pip11 — Tue, 15 Jun 2021 06:19:01 GMT

If using windows, turn off location tracking.

Re: Continuous issues with IP address

IPproblems — Tue, 15 Jun 2021 08:33:26 GMT

ebay, although they don't make this very clear (they have a habit of making things unclear) shows listings closer to your location. I can clearly see this as sales always go to areas where my IP shows in. Whenever it showed the IP in Bristol, this went on for nearly a year, sales were concentrated around that area. The same happened with other areas.

It really is that easy, unfortunately.

People think that listings are able to be seen all over the UK, this is not the case at all. Ebay does all sorts of things with listings, using geolocation is one of them.

When my IP showed in London, and surrounding areas, security warning never appeared from any site I visited, as soon as my IP showed much farther than my physical location, it all started again.

You can see that by the Twitter messages I posted. Websites clearly state that an attempt was made to sign in from a different machine, or location. It's no fluke.

I don't use Windows, the machine is running on Linux.

The problems only occur when the IP location is completely wrong, only then and never when in London or close by. Believe me, I have checked my IP every time this has happened and taken screenshots of the warnings and the IP location.

I was asked to send this to EE, I did, it all went quiet and nothing was done. Suddenly, it changed to London and all was perfectly fine, it changed recently and the issues all started again. It is no coincidences. It happens too many times and with too many websites.

Re: Continuous issues with IP address

pip11 — Tue, 15 Jun 2021 08:51:21 GMT

Linux has geolocation too. Are you sure it is not turned on?