topic EE Home App for Android, Where is it??? in Archived Posts

EE Home App for Android, Where is it???

shaunb51 — Fri, 11 Jun 2021 03:33:06 GMT

I'm trying to add a boaster disc I've received with my new EE gear, however i have been told by EE I need to install the app on my phone to setup the disc. I cannot find the app on the app store for Android, only IOS devices.

Has anyone else had this/got this problem or a work around. The EE staffer has raised it but, who knows when an answer is likely to forth coming.

Re: EE Home App for Android, Where is it???

Tahirm16 — Thu, 10 Jun 2021 20:18:48 GMT

Can't seem to find the EE HOME app on Google play store. When clicking the link on the Website, it sends to go to a dead page. Wanted to download ready for setup on Tuesday.

Re: EE Home App for Android, Where is it???

mikeliuk — Thu, 10 Jun 2021 21:58:07 GMT

The link at the below URL is broken for me too. 🤓

https://shop.ee.co.uk/broadband/ee-home-app

Re: EE Home App for Android, Where is it???

Christopher_B — Fri, 11 Jun 2021 06:49:28 GMT

Hi @Tahirm16

Thanks for coming to the community about this.

I hope you're well and having a good Friday, are you up to much?

I'm sorry the link isn't working, I'll let the relevant team know so they can look into this.

In the mean time you should be able to download the app by searching for My EE on the Google Play Store, have you tried that yet?

Thanks

Chris

Re: EE Home App for Android, Where is it???

Jon_K — Fri, 11 Jun 2021 07:18:37 GMT

Hi @shaunb51.

Are you able to download the app using the link on our EE Home App help page?

Jon

Re: EE Home App for Android, Where is it???

wardi — Fri, 11 Jun 2021 07:23:34 GMT

Jon_K.. I've just tried via that link and directly on the Play Store and the Home app simply seems to be missing!

Re: EE Home App for Android, Where is it???

mikeliuk — Fri, 11 Jun 2021 07:58:06 GMT

Confirming a search for "EE home" in Google Play app under Android 10 doesn't hit anything which looks to be the right app. Other EE apps are seen.

Re: EE Home App for Android, Where is it???

Jon_K — Fri, 11 Jun 2021 10:26:15 GMT

Thanks @wardi.

I'll report this to the relevant team to get it investigated.

Jon

Re: EE Home App for Android, Where is it???

shaunb51 — Fri, 11 Jun 2021 12:03:35 GMT

Yeah, this was the problem I was getting, could get to the IOS version but, was told the obvious "didn't suit my phone", however nothing for the Android was coming up, "My EE".was plus a couple of other, just not the "Home" one.

The "Play" like give you nothing, just a screen with a picture of a satellite of all things on it, tried on 9 and 2 different versions of 10, haven't tried 11.

Doesn't even show in the "app store" if you try it on a laptop.

Re: EE Home App for Android, Where is it???

XRaySpeX — Fri, 11 Jun 2021 12:52:35 GMT

The EE Home app is no longer on Google Play store. It was once; I have it on my Samsung. You don't actually need it to set up a router.

@Christopher_B : It's not MyEE app. It's for help setting up EE Smart routers.

Re: EE Home App for Android, Where is it???

Christopher_B — Fri, 11 Jun 2021 12:52:42 GMT

@XRaySpeX thanks for pointing that out, sorry I missed that @Tahirm16.

Thanks

Chris

Re: EE Home App for Android, Where is it???

XRaySpeX — Fri, 11 Jun 2021 12:53:35 GMT

The EE Home app is no longer on Google Play store. It was once; I have it on my Samsung.

Re: EE Home App for Android, Where is it???

shaunb51 — Fri, 11 Jun 2021 13:08:15 GMT

If that's right EE don't even know it themselves. Just curious how other are managing if it is true, as I can't be the only one using Android?

Re: EE Home App for Android, Where is it???

Ovids — Fri, 11 Jun 2021 14:53:15 GMT

Hi. I just got a new EE smart router following a house move and I tried to look up for the EE Home app on Google play but nothing comes up. When I googled it and clicked on the Google play website it seems that its not available on google play anymore. Is there any other source I can download it or do you happen to know if this is just temporarily?

Thanks

Re: EE Home App for Android, Where is it???

mikeliuk — Fri, 11 Jun 2021 15:11:41 GMT

Bing shows the page cached as recently as two days ago.

https://cc.bingj.com/cache.aspx?q=%22ee+home%22+app&d=4668264592056116&mkt=en-GB&setlang=en-GB&w=K7n43UqWc9BK4fExWo79Byo7TiT1qMZn

"Below is a snapshot of the Web page as it appeared on 09/06/2021 (the last time our crawler visited it)."

There are also other threads discussing that it is missing and explanations may be found in those. Good luck! ☺

Re: EE Home App for Android, Where is it???

pip11 — Fri, 11 Jun 2021 17:40:27 GMT

@XRaySpeXWould the BT app not do the same thing?

Re: EE Home App for Android, Where is it???

XRaySpeX — Fri, 11 Jun 2021 17:56:36 GMT

@pip11 : Don't know anything about any BT app other than MyBT. What's it do?

Re: EE Home App for Android, Where is it???

pip11 — Fri, 11 Jun 2021 18:30:29 GMT

Takes you through setting up the hub and placement of discs.

https://www.youtube.com/watch?v=U8VNd8tf9fs

Re: EE Home App for Android, Where is it???

shaunb51 — Sat, 12 Jun 2021 03:23:58 GMT

Right folks, talked to a few from m EE and it seems they ain't all told or know the same thing. Some don't know the "home app" no longer exists on Google, others think its no it's totally needed to setup the discs, then somr know how to set it up without it.

I also read and watched loads of stuff on YouTube, including one where they use the disc via ethernet cable in a office and claim to get no drop in speed. Differing from what I was originally told, the app isn't needed to set the disc up, it just needs to pair with the home hub via the ethernet cable provided, takes 10 mins from turning hub on, tops. Once you get the solid blue light on the disc after about 5 mins, it's done, can be removed and placed where needed. This is what the app is for, to identify the rest that place for it, which can be done using your phone and judging where the signal drops out and placing it before that point.

This is what I have done tonight and will see how it goes over the next 24hrs, apart from having to put the odd password in as the fact it only uses one name, the 5GHZ part has gone, it seems as it only teething problems will be had.

Will let it run for 24hrs, got family coming tomorrow so it will have loads connected, so any problems should show up. Will let you know how it goes going forward.