topic Re: WiFi disc in Archived Posts

WiFi disc

Exematt — Fri, 04 Jun 2021 19:20:29 GMT

I have just got a new Smart hub, can I just add 1 disc and place it somewhere else in the house- or does the 1st disc need to stay connected by an Ethernet cable, and then get a second disc?

Thanks

Re: WiFi disc

pip11 — Fri, 04 Jun 2021 19:43:21 GMT

You only need to use ethernet to set up the disc, you can then move it anywhere.

https://www.youtube.com/watch?v=U8VNd8tf9fs

Re: WiFi disc

Exematt — Fri, 04 Jun 2021 19:54:14 GMT

Thanks,

I have a BT WiFi disc, which I have been told needs to stay connected by Ethernet, although not shown in the setup video. I was told it is the same as EE, but this would seem to be not true. Any ideas??

Matt

Re: WiFi disc

Leanne_T — Sat, 05 Jun 2021 07:26:52 GMT

Hi @Exematt

Thanks for coming to the community.

If you are using a BT WiFi disc, you can find information in the How do I set up Complete Wi-Fi? Help page.

Thanks.

Leanne.

Re: WiFi disc

Exematt — Sat, 05 Jun 2021 07:52:12 GMT

Thanks, I followed this, but there is no mention that the 1st disc needs to be left connected by the Ethernet cable, and any extra discs can then be connected wirelessly.

I have an EE hub, and BT disc, is this the only way?

If I bought an EE disc is still the case, or is the 1st disc wireless? I only want 1 disc to cover the kitchen area.

Re: WiFi disc

Leanne_T — Sat, 05 Jun 2021 08:00:32 GMT

Hi @Exematt

The BT Help page advises, follow the steps below to connect using an ethernet cable. There's one in your Hub box.

Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc
The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes
You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds
Unplug the disc from the mains and plug it in at the preferred location

There is also some information in the BT Whole Home Wi-Fi FAQs - Set-up and installation guide.

Thanks.

Leanne.

Re: WiFi disc

Exematt — Sat, 05 Jun 2021 08:07:49 GMT

I have 1 disc, when I unplug the cable, the light stays solid red, does not change to blue. Do I need to keep the disc connected by Ethernet?

I have read the instruction a hundred times and attempted set up over 20 times.
Please answer the question!! I was told EE and BT discs are the same.

Re: WiFi disc

Leanne_T — Sat, 05 Jun 2021 08:15:32 GMT

Hi @Exematt

As @pip11 has advised, this should only be needed during set up as far as I am aware.

I have found some advice on the BT Community, have you tried restarting the router?

If the advice does not help you get set up, I would advise contacting BT for further support.

Thanks.

Leanne.

Re: WiFi disc

Exematt — Sat, 05 Jun 2021 08:52:25 GMT

I have restarted the router and the disc.

Some people on the BT forum suggest the 1st disc needs to stay connected. I have an EE hub, so should be able to disconnect the cable- is that right?

Do I need an EE disc? Surely the disc is the same, just different branding??

Re: WiFi disc

pip11 — Sat, 05 Jun 2021 11:01:39 GMT

Both hubs and discs are the same, as you say just different branding.

Re: WiFi disc

Leanne_T — Mon, 07 Jun 2021 11:43:11 GMT

Hi @Exematt

Which WiFi disc do you have?

Thanks 🙂

Leanne

Re: WiFi disc

Exematt — Mon, 07 Jun 2021 12:41:36 GMT

I have a white BT disc, and the white EE smart hub.

Matt

Re: WiFi disc

Leanne_T — Mon, 07 Jun 2021 12:55:40 GMT

Thanks @Exematt

I have asked our Broadband team and they have advised, these will work with the Smart Router but you will need to keep one disc connected to the router via Ethernet to broadcast internet from the router to the other discs.

Hope this helps.

Leanne.

Re: WiFi disc

Exematt — Mon, 07 Jun 2021 13:38:30 GMT

Does the 1st EE disc work disconnected or are they the same?

Thanks for looking.

Re: WiFi disc

Leanne_T — Mon, 07 Jun 2021 13:51:23 GMT

Hi @Exematt

The EE Smart WiFi discs will only work with the EE Smart Router.

They will only require an ethernet connection as part of the initial setup, after this the disc can placed where you would like without an ethernet connection. The router can communicate directly with the disc.

Thanks 🙂

Leanne.

Re: WiFi disc

Exematt — Mon, 07 Jun 2021 14:28:04 GMT

So unlile the BT disc, I can have 1 wireless EE disc??

Re: WiFi disc

Leanne_T — Mon, 07 Jun 2021 14:36:21 GMT

Hi @Exematt

You can view how the Smart WiFi works in the video on EE Smart WiFi Help page.

Thanks.

Leanne.

Re: WiFi disc

Exematt — Mon, 07 Jun 2021 14:45:31 GMT

So unlike the BT disc, I can have 1 wireless EE disc??

Re: WiFi disc

Christopher_G — Mon, 07 Jun 2021 17:22:28 GMT

If you're using a BT Disc and an EE Disc, one of them would have to be connected through the ethernet cable, @Exematt.

If you're just using the EE discs, you can connect up to six wireless discs.

Chris

Re: WiFi disc

Exematt — Mon, 07 Jun 2021 18:33:07 GMT

I just want to use 1 ee disc without an ethernet cable. Is this actually possible! Nobody seems definate!!