topic Re: Broadband Billing in Archived Posts

Broadband Billing

Dom124 — Sat, 05 Jun 2021 11:50:31 GMT

Started my broadband on the 24th May, paid £31. Why am I being billed £31 again on the 7th June?

Re: Broadband Billing

XRaySpeX — Sat, 05 Jun 2021 11:57:59 GMT

When is your billing date (not your payment date) when your bill is posted online? When did your BB go live?

Re: Broadband Billing

Dom124 — Sat, 05 Jun 2021 12:00:30 GMT

Hey, my billing date says 7th June, my broadband went live on the 24th May.

Thanks.

Re: Broadband Billing

Leanne_T — Sat, 05 Jun 2021 12:17:58 GMT

Hi @Dom124

Thanks for coming to the community.

You’ll get your first bill within four days of your broadband going live and any future bills will be available on the same day each month in your My EE account.

Does the bill show the payment you made on the 24th?

Thanks 🙂

Leanne.