topic BT wifi extender 1200 in Archived Posts

BT wifi extender 1200

rjhinde — Tue, 01 Jun 2021 13:26:18 GMT

Has anyone else used this type of extender with their EE smart hub? I have connected it but am getting "connected no internet" on my android and phone. Is it incompatible?

Re: BT wifi extender 1200

James_B — Tue, 01 Jun 2021 15:23:17 GMT

Hi @rjhinde,

Welcome to the EE Community. 🙂

Are you only having this issue with your Android phone or all connected devices?

James

Re: BT wifi extender 1200

rjhinde — Tue, 01 Jun 2021 16:38:07 GMT

All connected devices - or rather all devices that have attempted to connect which include:

- an iphone

- an android phone

- an android tablet

- an ipad

- a Dell laptop

Doesn't work with any of them

Re: BT wifi extender 1200

James_B — Tue, 01 Jun 2021 16:42:19 GMT

Hi @rjhinde,

Have you set up the extenders as shown in this video?

James

Re: BT wifi extender 1200

rjhinde — Tue, 01 Jun 2021 16:48:15 GMT

Yes

I have tried the WPS route and then done a factory reset and tried with the non WPS route.

The latter route appeared to work in that it is shown as an available wifi network and is shown as connected to the hub on the hub manager, but there is no internet connection on any of the devices once logged into the wifi via the extender

Re: BT wifi extender 1200

James_B — Tue, 01 Jun 2021 17:15:04 GMT

Hi @rjhinde,

Is everything still working when connected directly to the Smart Hub?

Have you tried rebooting your Smart Hub and reconnecting?

James

Re: BT wifi extender 1200

rjhinde — Tue, 01 Jun 2021 17:22:46 GMT

Yes, the smart hub works fine with everything - we just want access in the kitchen!

I will try logging the smart hub off and on again when everyone has logged off

Re: BT wifi extender 1200

James_B — Tue, 01 Jun 2021 17:23:44 GMT

Thanks @rjhinde

Please keep us updated.

James

Re: BT wifi extender 1200

rjhinde — Wed, 02 Jun 2021 11:00:52 GMT

Restarting the home hub hasn't helped. I will try calling the BT product helpine

Re: BT wifi extender 1200

James_B — Wed, 02 Jun 2021 11:28:14 GMT

Thanks for the update @rjhinde

BT product support will be happy to help.

James

Re: BT wifi extender 1200

rjhinde — Thu, 03 Jun 2021 12:30:58 GMT

Sadly despite all the help offered I am going to have to seek a refund

Does anyone have a recommendation of an extender that does work with the EE Smart Hub?

Re: BT wifi extender 1200

James_B — Thu, 03 Jun 2021 15:58:06 GMT

Hi @rjhinde,

I'm sorry to hear product support were unable to get it up and running.

You can purchase an EE WiFi Home Hotspot Kit at https://www.eehomebroadband.com/.

Hope this helps.

James