topic help in Archived Posts

help

cookiepower — Sat, 29 May 2021 08:56:32 GMT

I have received my router, but flashing, no internet. Unable to add broadband account online so stuck!

Re: help

Jon_K — Sat, 29 May 2021 10:29:28 GMT

Hi @cookiepower.

Welcome to the community.

Is this a brand new home broadband connection?

Have you been given a go live date?

Jon

Re: help

XRaySpeX — Sat, 29 May 2021 11:37:06 GMT

@cookiepower : Welcome to EE's Home Broadband Forum.

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?