topic Home broadband live date and time passed in Archived Posts

Home broadband live date and time passed

andykvideo — Tue, 25 May 2021 23:18:47 GMT

I upgraded to 900mg, installer finished the job, called EE to test before he left, was told it will go live by 23:59 that day, since with no luck.

Re: Home broadband live date and time passed

XRaySpeX — Tue, 25 May 2021 23:35:32 GMT

Call CS & chase it.

If that was yesterday, it could still go live early this AM.

Re: Home broadband live date and time passed

Leanne_T — Wed, 26 May 2021 06:56:37 GMT

Morning @andykvideo

Thanks for coming to the community.

If your broadband is not live this morning, please give us a call on 0800 079 8586. Our Broadband Care team will be happy to get this looked into for you.

Thanks 🙂

Leanne.

Re: Home broadband live date and time passed

andykvideo — Wed, 26 May 2021 10:56:57 GMT

Well, Calling has achieved nothing as of yet, this will count toward day 1 of the 3 dyas below the minimum speed, so if not sorted, contract void?

Re: Home broadband live date and time passed

Leanne_T — Wed, 26 May 2021 13:41:21 GMT

Hi @andykvideo

What did the team advise when you spoke to them?

Thanks 🙂

Leanne.

Re: Home broadband live date and time passed

andykvideo — Wed, 26 May 2021 14:33:31 GMT

So after a few calls, nobody getting back to me so I had to keep calling myself, an engineer is coming out from Openzone this Friday. So not only have I wasted my time off, I also got to book another day off to be here for that!! Needless to say, not very happy with the service I have received, after years of being with EE Mobile and home broadband, I feel I've been fobbed off by 1 or 2 of your call agents.

Re: Home broadband live date and time passed

Leanne_T — Wed, 26 May 2021 14:36:02 GMT

I am very sorry to hear this has happened @andykvideo

I hope the engineer gets you up and running on Friday.

Let me know how the visit goes and if you need any further help.

Leanne.

Re: Home broadband live date and time passed

andykvideo — Thu, 27 May 2021 07:08:42 GMT

After my Older broadband disconnected last night, I yet again had to call, only to be told that the engineer may not come Friday after booking the another day off!! Considering a lot of things in this house relies on the internet, the 4G signal is rubbish, Our heating, Sky Q Multiroom is now useless. Now I possibly wont have any internet whatsoever. This is disgusting and I am going to cancel my home broadband with EE, not only for the switch over nightmare, but some of your help staff have been rude, liars and rubbish!! This morning I received a 4Gee device, which is great if we had a decent 4G signal. I am receiving a call from a manager this morning, if no call or my internet is not on by Friday morning, consider my custom gone!

Re: Home broadband live date and time passed

Leanne_T — Thu, 27 May 2021 07:14:34 GMT

Hi @andykvideo

I am very sorry to hear this.

Please let me know what happens after the call this morning.

Thanks.

Leanne.

Re: Home broadband live date and time passed

XRaySpeX — Thu, 27 May 2021 09:30:59 GMT

I had my BB down for 2 weeks in Jan. when my line was inadvertently slammed by EE. I already had an EE mobile router & EE gave me loads of free data for it. The speeds and reliability of the mobile BB here was awful but we managed. It was bearable!