topic Re: EE Home app in Archived Posts

EE Home app

FBindley — Mon, 24 May 2021 20:51:48 GMT

I’m just taken out EE HBB and I want to set up the app but I keep getting an error message saying that I’m not connected when I am.

I’ve given the app permission and turned off private connection as in the pinned post and I’ve deleted and reinstalled the app but I’m totally stuck!

Christopher_G — Tue, 25 May 2021 07:19:32 GMT

Welcome to the community.

Did you try restarting your router?

Chris

FBindley — Tue, 25 May 2021 08:21:32 GMT

Hi @Christopher_G yes I have tried restarting the router!

Christopher_G — Tue, 25 May 2021 08:46:18 GMT

Could you try forgetting the network and re-connecting to it please, @FBindley?

Chris

FBindley — Tue, 25 May 2021 09:21:56 GMT

That didn’t work either @Christopher_G

Christopher_G — Tue, 25 May 2021 10:42:52 GMT

OK thanks for trying, @FBindley

I'd suggest speaking to our Technical Support team, so that they can help you get connected.

Let us know how you get on.

Chris