topic Re: What happens if I cancel Smart Wifi mid-contract in Archived Posts

What happens if I cancel Smart Wifi mid-contract

Miike47 — Sun, 23 May 2021 08:43:42 GMT

I am still in contract for Smart Wifi, but I've had it for over 6 months so I understand the discs are now mine. If I cancel the smart wifi service I understand I will lose the 4gee wifi mini for use outside my home, but will I still get the same speeds in the house using the discs which are now mine?

Thanks

Re: What happens if I cancel Smart Wifi mid-contract

Leanne_T — Sun, 23 May 2021 09:40:30 GMT

Morning @Miike47

Thanks for coming back to the community.

Will you be staying with EE Home Broadband or do you have another broadband supplier?

Thanks 🙂

Leanne.

Re: What happens if I cancel Smart Wifi mid-contract

gatayoka1 — Mon, 24 May 2021 03:06:09 GMT

tell me why you refuse?
on the contrary, I plan to connect this service

Re: What happens if I cancel Smart Wifi mid-contract

XRaySpeX — Mon, 24 May 2021 08:59:46 GMT

@gatayoka1 : Is there something we can help you with? Are you wanting to cancel something? Who has refused it?

Re: What happens if I cancel Smart Wifi mid-contract

mikeliuk — Mon, 24 May 2021 10:40:49 GMT

Hi @Miike47 ,

I would recommend that you look into the particular terms and conditions for your contract.

In particular, you want to look out for what "Remaining Contract Charges" apply: https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/early-termination-charges-explained

Further guidance may be found at https://kenstechtips.com/index.php/cancel/how-to-cancel-ee-contract

The question of whether you intend to move to another provider or to stay with the service provider, which shall not be named, is important as you may have additional options which will result in lower or no charges.

Re: What happens if I cancel Smart Wifi mid-contract

Miike47 — Mon, 24 May 2021 16:41:35 GMT

I'd be staying with EE for the home broadband, and also mobile.

I'm just wondering if I need to keep paying extra for the smart wifi now that I've paid off the discs and don't need the 4gee service away from home. Thanks

Re: What happens if I cancel Smart Wifi mid-contract

XRaySpeX — Mon, 24 May 2021 18:09:09 GMT

EE has no concept of paying off the hardware. You agreed to pay the same price for the full duration of the contract.

You may take over ownership of the Smart WiFi after 6 months, just as you do with a mobile phone, but that doesn't mean you don't need to keep paying for them.