topic Re: Help!!! Broadband in Archived Posts

Help!!! Broadband

bugbear19-68 — Mon, 24 May 2021 04:43:00 GMT

Only had EE broadband a month promised the world on how good it is,, internet keeps dropping & buffering when watching you tube & netflix,, checked everything seems to be running fine with all the checks & tips,, really considering going back with sky! They said they will credit me with £100 to pay EE would I b still charged extra with leaving early please can anyone help!!!

Re: Help!!! Broadband

XRaySpeX — Mon, 24 May 2021 06:07:04 GMT

@bugbear19-68 : Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Help!!! Broadband

bugbear19-68 — Mon, 24 May 2021 06:19:45 GMT

Hi I'm not sure as I'm not very techno,the lights are still green as far as I know,, i don't have anything to plug the grey wire in as I have no laptop or computer, it just seems to be buffering all the time,,,I had no problems when I was sky!! My spped test is saying 24.95,, is that good ?

Re: Help!!! Broadband

XRaySpeX — Mon, 24 May 2021 09:04:30 GMT

Which router do you have?

Nobody can say your speed is good or bad w/out knowing more about your line, which I asked you for. Everyone's different!

Re: Help!!! Broadband

bugbear19-68 — Mon, 24 May 2021 09:07:00 GMT

It ok I've been on phone to ee thanks for your help though