topic switch from standard to fibre mid-contract. in Archived Posts

switch from standard to fibre mid-contract.

Anthony2020 — Sun, 23 May 2021 09:52:06 GMT

We are finding the standard broadband a little slow, and are part way through a contract on that plan,

If I order fibre, will it cancel out my current broadband contract?

I obviously don't want to be left paying for two services.

I don't think we had new equipment, as I just renewed when my previous contract expired.

Re: switch from standard to fibre mid-contract.

XRaySpeX — Sun, 23 May 2021 10:21:10 GMT

Yes, you may upgrade mid-plan. You will start a new contract. You can't have 2 BBs on the same line anyway. You will be sent a new router for fibre.

You can do this online thro' your MyEE for BB under Change your broadband plan . Make sure you give your existing landline no. during the application.

Re: switch from standard to fibre mid-contract.

Anthony2020 — Sun, 23 May 2021 10:29:14 GMT

Thank you so much!

Re: switch from standard to fibre mid-contract.

XRaySpeX — Sun, 23 May 2021 10:33:08 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: switch from standard to fibre mid-contract.

Anthony2020 — Sun, 23 May 2021 13:48:41 GMT

Prior to asking this question, I went through the order process until the last page to check pricing, which was £31. I added my mobile number because I am an EE mobile customer, and the price came down to £28.

Once you confirmed I could actually continue I went back and placed my upgrade and the price went up to £32 and the discount wasn't applied.

Am I not eligible for the discount because I am an existing Broadband customer switching contracts, or should I contact CS?

Re: switch from standard to fibre mid-contract.

Leanne_T — Sun, 23 May 2021 14:22:21 GMT

Afternoon @Anthony2020

Thanks for coming to the community.

If you give our Broadband Care team a call on 0800 079 8586, they will certainly get this looked into for you 🙂

Let us know how you get on.

Leanne.