topic Re: Broadband router reseting frequently in Archived Posts

Broadband router reseting frequently

GerryCoppell — Fri, 21 May 2021 23:16:48 GMT

Does anyone know what would cause my router to suddenly start resetting itself 3 or 4 times a day.

Re: Broadband router reseting frequently

XRaySpeX — Fri, 21 May 2021 23:20:48 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband router reseting frequently

GerryCoppell — Fri, 21 May 2021 23:40:54 GMT

All the green lights go out with just the status light turning a king of pale red. This then goes out so all lights are off. Then the status light goes red and the router starts its restart cycle until all green lights are back on again and we can reconnect.

Re: Broadband router reseting frequently

Christopher_G — Sat, 22 May 2021 07:55:04 GMT

Hi @GerryCoppell

Welcome to the community. 🙂

Are you able to find and post the stats that @XRaySpeX has asked for?

Chris