topic Re: Sorry to see you go in Archived Posts

Sorry to see you go

Chriscam — Mon, 17 May 2021 15:09:59 GMT

Well I just cannot believe the incompetence of this company after been released from my mobile phone contract just over a month ago now. I have just received an email with a survey saying , We're really sorry you've decided to cancel your EE Broadband. What the heck is going on with this shower. 😡 Roll on February when the contract does end.

Re: Sorry to see you go

XRaySpeX — Mon, 17 May 2021 15:12:39 GMT

Do you have EE BB?

Re: Sorry to see you go

Chriscam — Mon, 17 May 2021 15:46:49 GMT

Yes I do, that's why i said roll on February when the contract ends

Re: Sorry to see you go

Jon_K — Mon, 17 May 2021 16:39:21 GMT

Hi @Chriscam.

Is your broadband still working?

Are you able to get in touch with our Customer Care team to make sure your broadband is still active?

Jon

Re: Sorry to see you go

Chriscam — Mon, 17 May 2021 17:03:35 GMT

Yes Jon it's still working,

There is no reason it shouldn't be still active I haven't spoken to anyone about my broadband it's been perfect never an issue so why receive email's I don't know

Re: Sorry to see you go

Jon_K — Mon, 17 May 2021 17:17:13 GMT

Thanks @Chriscam.

As long as it's still working that's great.

Let us know if you have any problems with it, I'm sorry that you received this email.

Jon

Re: Sorry to see you go

Chriscam — Mon, 17 May 2021 17:20:47 GMT

Thanks Jon

Re: Sorry to see you go

XRaySpeX — Mon, 17 May 2021 18:12:45 GMT

Your landline & possibly BB has either been slammed or you're selling your home & the buyers have applied to some ISP, not necessarily EE, to take it over. In either case it could be 2 weeks before you lose both. If you don't want that to happen you should reply to EE before then saying you don't agree for it to be taken over.

Re: Sorry to see you go

Chriscam — Mon, 17 May 2021 18:23:01 GMT

What the hell is all that about mate what do you mean slammed am not selling my home I have have not contacted anyone one about my broadband what a Fu**ing joke this is.

Re: Sorry to see you go

XRaySpeX — Mon, 17 May 2021 18:51:45 GMT

Slamming is when someone else unbeknownst to the owner applies to take over a landline. Anybody can do this & nobody need inform the owner except that the existing ISP will write such a "Sorry to see you go" letter. EE don't know it's not you who applied to another ISP. Hence that letter. See Phone or broadband switching without consent - Ofcom

Re: Sorry to see you go

Chriscam — Mon, 17 May 2021 18:50:09 GMT

I have just contacted EE and guess what email sent in Error and I am not the only one this has happened to.😡😡