https://community.ee.co.uk/t5/Archived-Posts/My-internet-service-is-not-working-for-weeks-and-day-in-and-out/m-p/1051582#M264303 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?<BR /><BR />If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:<BR /><BR />1. Post your <STRONG>full</STRONG> router stats:</P> <UL> <LI>For a BrightBox: login and go to Advanced Settings/ System/ <STRONG>DSL Status</STRONG>. Also post <STRONG>'System Uptime'</STRONG> from top of System Log page.</LI> <LI>For a SmartHub: login and go to Advanced Settings/ Technical Log/ <STRONG>Information</STRONG>. Obscure your names &amp; any numbers in the BB Username &amp; also the SSIDs.</LI> </UL> <P>Full router stats are key to any speed &amp; connection issues.<BR /><BR />2. Try a wired speedtest, using an Ethernet cable supplied with the router, here <A href="http://www.thinkbroadband.com/speedtest.html" target="_blank">http://www.thinkbroadband.com/speedtest.html</A> . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.<BR /><BR />3. What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> estimate for your phone number? Post just the <STRONG>whole</STRONG> table and <STRONG>the line above it</STRONG>, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, <STRONG>not the Postcode Checker</STRONG>.</P> Mon, 17 May 2021 10:55:09 GMT XRaySpeX 2021-05-17T10:55:09Z https://community.ee.co.uk/t5/Archived-Posts/My-internet-service-is-not-working-for-weeks-and-day-in-and-out/m-p/1051577#M264302 <P>I have be with you for two years internet service as never worked as it should I can go day with out service it's in and out never stay on long</P> Mon, 17 May 2021 10:50:01 GMT https://community.ee.co.uk/t5/Archived-Posts/My-internet-service-is-not-working-for-weeks-and-day-in-and-out/m-p/1051577#M264302 Lauraspencer25 2021-05-17T10:50:01Z https://community.ee.co.uk/t5/Archived-Posts/My-internet-service-is-not-working-for-weeks-and-day-in-and-out/m-p/1051582#M264303 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?<BR /><BR />If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:<BR /><BR />1. Post your <STRONG>full</STRONG> router stats:</P> <UL> <LI>For a BrightBox: login and go to Advanced Settings/ System/ <STRONG>DSL Status</STRONG>. Also post <STRONG>'System Uptime'</STRONG> from top of System Log page.</LI> <LI>For a SmartHub: login and go to Advanced Settings/ Technical Log/ <STRONG>Information</STRONG>. Obscure your names &amp; any numbers in the BB Username &amp; also the SSIDs.</LI> </UL> <P>Full router stats are key to any speed &amp; connection issues.<BR /><BR />2. Try a wired speedtest, using an Ethernet cable supplied with the router, here <A href="http://www.thinkbroadband.com/speedtest.html" target="_blank">http://www.thinkbroadband.com/speedtest.html</A> . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.<BR /><BR />3. What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> estimate for your phone number? Post just the <STRONG>whole</STRONG> table and <STRONG>the line above it</STRONG>, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, <STRONG>not the Postcode Checker</STRONG>.</P> Mon, 17 May 2021 10:55:09 GMT https://community.ee.co.uk/t5/Archived-Posts/My-internet-service-is-not-working-for-weeks-and-day-in-and-out/m-p/1051582#M264303 XRaySpeX 2021-05-17T10:55:09Z