topic Re: App in Archived Posts

App

James236 — Fri, 14 May 2021 17:14:47 GMT

Please help! Trying to use the app to connect to my phone but its asking me to plug the yellow lead in, I don't have a box to plug into. So, my question is, can the app control the WiFi access/ connection like my old BT did?

Re: App

XRaySpeX — Fri, 14 May 2021 19:26:15 GMT

Which app are you referring to? Which EE router do you have?

What WiFi access/ connection did the old BT app (?) control when you don't have some "box"?

Re: App

James236 — Sat, 15 May 2021 07:45:17 GMT

Thanks for the reply. On the play store there is an ee home app, so you can control the WiFi. Its the 4g box (white I that makes a difference) with a sim, no need to wire in.

Re: App

Christopher_G — Sat, 15 May 2021 10:40:23 GMT

Hi @James236

Welcome to the community.

The EE Home app is for fixed line broadband help. What is it that you're trying to control?

Chris

Re: App

XRaySpeX — Sat, 15 May 2021 12:28:27 GMT

The EE Home app works only with EE's fixed BB Smart Hub & Smart Router routers. It will not work with any other routers. It is not intended for mobile routers.

Re: App

James236 — Sun, 16 May 2021 09:17:35 GMT

Thank you

Re: App

XRaySpeX — Sun, 16 May 2021 10:58:44 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.