topic Re: EE Fibre Max 100 User experiences? in Archived Posts

EE Fibre Max 100 User experiences?

Aphid — Thu, 13 May 2021 13:34:04 GMT

Before leaving BT Fibre 2 for EE Fibre Max 100 Broadband, I have a couple of questions for current users, please:

1. Are current users happy with the EE Broadband service in terms of expected speeds, reliability and particularly the WiFi range? With BT I have always achieved great WiFi speeds without any range extenders throughout my town house thanks, I believe, to their Smart Hub Router. For example, 70mbps downstairs and 55mbps on the top floor. A good, effective router makes all the difference.

2. Cooling off period. What is the current state of play regarding cancellation should things not be as promised? Worryingly, a post a read dated 2020 was from someone whose EE broadband took a turn for the worse the day his cooling off period ended.

Re: EE Fibre Max 100 User experiences?

Leanne_T — Thu, 13 May 2021 16:21:05 GMT

Hi there @Aphid

Thanks for coming to the community.

You can find details on broadband speeds, within the Broadband Speed, Help page.

If you did want to cancel the broadband contract, please get in touch with us within 14 days of your service going live.

Our Broadband Care team will be able to help with any queries you have on the broadband service 🙂

Thanks.

Leanne.

Re: EE Fibre Max 100 User experiences?

Aphid — Thu, 13 May 2021 16:33:38 GMT

Thanks for clarifying the cooling off situation, Leanne.

Although I am aware of speeds quoted for Fibre Max 100, promises and reality can sometimes be quite different. That’s why I am interested in actual user experiences which will hopefully mirror what EE promises.

Re: EE Fibre Max 100 User experiences?

Leanne_T — Thu, 13 May 2021 16:35:50 GMT

No problem @Aphid 🙂

Thanks.

Leanne.

Re: EE Fibre Max 100 User experiences?

XRaySpeX — Thu, 13 May 2021 16:44:21 GMT

Every actual user experience will be diff. The aggregate of all the users may very well mirror what EE promises.

As I think @pip11 told you elsewhere EE & BT use the same infrastructure & so the speeds should be much the same.

Re: EE Fibre Max 100 User experiences?

Aphid — Thu, 13 May 2021 16:57:47 GMT

I am certainly hoping that is the case - that experiences are in line with EE promises - before taking the plunge, Call it crossing the t's and dotting the I's.

Re: EE Fibre Max 100 User experiences?

Spitfire400 — Thu, 13 May 2021 18:50:19 GMT

Hey @Aphid ! I would be exactly the same in your situation. A lot of the time, these ideas of poorer service across the hedge with another company are caused by various things. I myself left Sky recently and moved across to EE for broadband. This was a seamless process, and the WiFi router supplied wipes the floor with Sky's Q Hub. So, no more complaints from the household there. It also has the 4 ethernet ports on the back, rather than 2 so more devices can be wired up rather than relying on WiFi. Overall, the equipment provided by EE is the same as BT. The main benefit for a lot of customers would be that if you are an existing EE mobile customer, the broadband side of things gets slightly discounted by a few quid.

It pays to do your research, another reason I chose EE is that they offer speeds up to 900Mbps where it is available, which it now is in my area. However, staying with Sky I would have only been offered 145Mbps ! Bit of a no brainer for a heavy usage household like ours. Hope this helps

Re: EE Fibre Max 100 User experiences?

Aphid — Thu, 13 May 2021 19:17:43 GMT

Thanks for your Encouraging comments @Spitfire400 . Interestingly I also gave Sky a go about 3 years ago but the download speeds were a disappointing 45mbps (compared with 62mbps with my previous BT deal) and most striking was how poor the WiFi range was. Down almost exclusively to the inferior router supplied by Sky. I quit before the end of the 30 day cool off. Lesson learned and reinforced the importance of a quality router.

As an EE mobile customer their package is better than BT loyalty team can offer so it seems a no brainer.