topic Re: Compensation in Archived Posts

Compensation

ChrisA123 — Wed, 12 May 2021 13:40:48 GMT

Just had my broadband and landline fixed after bt openreach identified an issue with the wiring on an outside telegraph pole. Ee have offered me the equivalent of 2 days broadband fee as compensation, about £2.32. I think this is derogatory bearing in mind I had to specifically be around for the engineer visit. Thoughts?

Re: Compensation

Mustrum — Wed, 12 May 2021 14:20:37 GMT

It sounds like they got your fault fixed pretty quickly and within the timeframe they quoted.

Re: Compensation

XRaySpeX — Wed, 12 May 2021 14:49:25 GMT

Well, EE have only just signed up to Ofcom's Compensation Scheme last week. They are meant to offer £8.06 for each calendar day that the service is not repaired.

See Automatic compensation: What you need to know

Re: Compensation

pip11 — Wed, 12 May 2021 18:58:24 GMT

Who's BT Openreach, is that a new company we don't know of?

@XRaySpeX Doesn't compensation kick in if the repair takes longer than stated in the SLA?

Re: Compensation

ChrisA123 — Wed, 12 May 2021 20:15:35 GMT

BT Openreach are the service provider used by EE for landline issues. BT own EE.

Re: Compensation

XRaySpeX — Wed, 12 May 2021 20:42:30 GMT

BT Group owns EE, BT Consumer & Openreach, all of whom operate independently.

@pip11 : Yes, if the service is not fixed after two full working days you should get auto compo.