topic Re: Broadband not working in Archived Posts

Broadband not working

Stella1465 — Sun, 09 May 2021 23:45:43 GMT

Why is my broadband not working , was fine this afternoon and came home about 11.30pm and not working

Re: Broadband not working

XRaySpeX — Mon, 10 May 2021 00:07:10 GMT

@Stella1465 : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband not working

Stella1465 — Mon, 10 May 2021 00:53:11 GMT

Bright Box 1 Wireless router , normally 4 green lights top to bottom !!
Currently showing green top , red light 2nd down , nothing on 3rd light
down and green on bottom light ??

Re: Broadband not working

pip11 — Mon, 10 May 2021 20:17:06 GMT

Do you have a dial tone on your line?