Why is ee internet so bad

FinlayGibson — Sat, 08 May 2021 14:21:09 GMT

Why is ee internet so incredibly bad?

It completely loses connection minimum 1 time per week and can go up to 5.

It frequently has low speeds that cause me to lag or buffer.

When at its best it doesn’t exceed 2 MB/s

Re: Why is ee internet so bad

FinlayGibson — Sat, 08 May 2021 14:23:03 GMT

Why do people need 900 mb/s when your service doesn’t even give me 2mb/s

Re: Why is ee internet so bad

James_B — Sat, 08 May 2021 14:39:13 GMT

Hi @FinlayGibson,

Welcome to the EE Community. 🙂

What minimum speeds were you quoted when you signed up to EE broadband?

James

Re: Why is ee internet so bad

XRaySpeX — Sat, 08 May 2021 15:44:08 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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