topic Re: receive an E-mail from moorcroft in Archived Posts

receive an E-mail from moorcroft

Supatsorn — Fri, 07 May 2021 14:03:29 GMT

I've got an Email from Moorcroft on behalf of EE debt

I had finished a contract with EE in February 2021 and after that, I've never got any emails from EE. I had paid all cancellation fees and all balance left with EE before I finished the contract but, now I just got an Email from Moorcroft. It made me curious about it.

Re: receive an E-mail from moorcroft

Chris_B — Fri, 07 May 2021 15:08:09 GMT

@Supatsorn Did you give notice 30 days to terminate the contract ? You only reach your minimum term date at which point it changed to a 30 day rolling tariff until you give notice to terminate.

Re: receive an E-mail from moorcroft

XRaySpeX — Fri, 07 May 2021 15:11:05 GMT

It's 14 days notice only for BB contracts.

Re: receive an E-mail from moorcroft

Supatsorn — Fri, 07 May 2021 15:21:11 GMT

Yes, I noticed before I cancelled the contract , I called to EE BB customer
service and did all what he recommended me to do and there was the final
bill from EE sent me by and Email and I had paid the rest of the balance
and cancellation fee shown on the invoice. And I do have a receipt and
evident of payment from the Bank.

Re: receive an E-mail from moorcroft

Supatsorn — Fri, 07 May 2021 15:34:11 GMT

I noticed the contract cancellation on 21 January 2021 and the last bill
I'd paid was 11th Febuary and then I got an confirmation email of the
cancellation. I was really confuse in this case... Do you have any
suggestion?

Re: receive an E-mail from moorcroft

Leanne_T — Fri, 07 May 2021 15:44:09 GMT

Hi @Supatsorn

Thanks for coming to the community.

I would suggest getting in touch with our Broadband Care team on 0800 079 8586, and they will get this looked into for you.

Thanks 🙂

Leanne.

Re: receive an E-mail from moorcroft

Supatsorn — Fri, 07 May 2021 16:02:11 GMT

Thank you for your response, Do you have a number calling from outside the
UK?

Re: receive an E-mail from moorcroft

Leanne_T — Fri, 07 May 2021 16:06:06 GMT

Hi @Supatsorn

You can call us on +44 (0) 7953 966 250 from abroad 🙂

Leanne.

Re: receive an E-mail from moorcroft

XRaySpeX — Fri, 07 May 2021 16:19:49 GMT

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.