topic Re: Stopping All inclusive calls in Archived Posts

Stopping All inclusive calls

djg145 — Wed, 05 May 2021 14:10:23 GMT

Hello, I recently joined EE on the 14th April, with Fibre Broadband and All Inclusive phone calls.

We have decided that in reality we do not need the 'all inclusive' phone call part of the package and therefore wish to cancell this part.

I phoned EE and was told that this could be done, but that they would be unable to do it until I have been with them for 30 days, the system apparently locks the account.

Is this the correct information?

And if I phone up on the 14th May I will be able to cancell the 'Anytime phone calls' ?

Re: Stopping All inclusive calls

XRaySpeX — Wed, 05 May 2021 14:43:14 GMT

If that's what they say their rule is. It doesn't seem unreasonable..

Re: Stopping All inclusive calls

Christopher_G — Wed, 05 May 2021 16:45:21 GMT

Hi @djg145

Welcome to the community.

Yes, if you call 30 days later, they should be able to remove the calling add-on for you.

Chris