https://community.ee.co.uk/t5/Archived-Posts/Speed-Problem/m-p/1047998#M263952 <P>Any noise on your line? 17070 option 2, best with corded phone. You may get a dull hum with cordless.</P><P>&nbsp;</P><P>Can you post your full router stats:</P><P>For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.<BR />For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names &amp; any numbers in the BB Username &amp; also the SSIDs.</P> Fri, 30 Apr 2021 09:09:53 GMT pip11 2021-04-30T09:09:53Z https://community.ee.co.uk/t5/Archived-Posts/Speed-Problem/m-p/1047991#M263951 <P>About a month ago my speed drastically dropped from a consistent 72mbps to 49mbps, I have just performed a test on speedtest.btwholesale and it says ee have set my line profile to 53, why is this? when I signed up I was told speeds up to 78 and minimum of 55? they seemed to have removed their online chat with a text service.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BT Result" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/18466i08BFC38606A104B8/image-size/medium?v=v2&amp;px=400" role="button" title="this.png" alt="BT Result" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">BT Result</span></span></P> Fri, 30 Apr 2021 09:07:42 GMT https://community.ee.co.uk/t5/Archived-Posts/Speed-Problem/m-p/1047991#M263951 dbzocchi 2021-04-30T09:07:42Z https://community.ee.co.uk/t5/Archived-Posts/Speed-Problem/m-p/1047998#M263952 <P>Any noise on your line? 17070 option 2, best with corded phone. You may get a dull hum with cordless.</P><P>&nbsp;</P><P>Can you post your full router stats:</P><P>For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.<BR />For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names &amp; any numbers in the BB Username &amp; also the SSIDs.</P> Fri, 30 Apr 2021 09:09:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Speed-Problem/m-p/1047998#M263952 pip11 2021-04-30T09:09:53Z