https://community.ee.co.uk/t5/Archived-Posts/No-service-broadband/m-p/1047144#M263881 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Tue, 27 Apr 2021 02:11:42 GMT XRaySpeX 2021-04-27T02:11:42Z https://community.ee.co.uk/t5/Archived-Posts/No-service-broadband/m-p/1047143#M263880 <P>Hi&nbsp;&nbsp;today all day the connection has been very slow but now it doesn't work anymore, the light on the modem is red and sometimes yellow, I tried to close the modem for 30 seconds and nothing or did a factory reset with the button on the back to the router and nothing</P> Tue, 27 Apr 2021 01:48:09 GMT https://community.ee.co.uk/t5/Archived-Posts/No-service-broadband/m-p/1047143#M263880 Never 2021-04-27T01:48:09Z https://community.ee.co.uk/t5/Archived-Posts/No-service-broadband/m-p/1047144#M263881 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Tue, 27 Apr 2021 02:11:42 GMT https://community.ee.co.uk/t5/Archived-Posts/No-service-broadband/m-p/1047144#M263881 XRaySpeX 2021-04-27T02:11:42Z