topic Re: I have not received any confirmation on Xbox, I ordered over 16 days ago in Archived Posts

I have not received any confirmation on Xbox, I ordered over 16 days ago

Hannahhoughton — Sun, 12 Dec 2021 23:40:47 GMT

I ordered my phone with Xbox free gift on 25th November. I have received phone on next day delivery but have had no text or confirmation regarding the Xbox? Please help!! Should I worry? This is a Christmas gift!

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Leanne_T — Mon, 13 Dec 2021 08:09:23 GMT

Hi @Hannahhoughton

Thanks for posting on the community 🙂

I've sent you a private message for some extra details, if you can take a look and get back to me that would be great.

Speak soon.

Leanne.

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Silje91 — Mon, 13 Dec 2021 10:37:02 GMT

Same as the poster before. I took out a new phone contract that included an Xbox on the 25th November. I have not received the Xbox or any confirmation that the Xbox is being sent.

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Leanne_T — Mon, 13 Dec 2021 10:56:05 GMT

Morning @Silje91

Welcome to the community.

I've sent you a private message for some extra details.

Thanks 🙂

Leanne.

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Sally111 — Tue, 14 Dec 2021 10:24:09 GMT

I also have had nothing in regards to my xbox I also orderd back on 18th November n I haven't had anything again its also a gift for Christmas tried to contact you and got hung up on help please !

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Leanne_T — Tue, 14 Dec 2021 10:38:58 GMT

Hi there @Sally111

Thanks for coming to the community.

I'm sorry to hear this has happened when you called and I have sent you a private message for some extra details.

Thanks.

Leanne.

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Tonus — Wed, 15 Dec 2021 02:16:41 GMT

Same situation here.

Ordered 2 phones with their xboxes a month ago. I have received the phones, then a week later a single Xbox which was followed with a text that they would send the gamepass details. No sign of the other Xbox, and no sign of any gamepass for either.

I've phoned 3 times now, and been assured everything was fine. The last phone call even told me to expect it within 24 hours.

That was a week ago. Nothing has changed.

I feel like I've been had, and deliberately been delayed beyond my cool off period. And, like Hannah, this was intended to be a Christmas gift.

Re: I have not received any confirmation on Xbox, I ordered over 16 days ago

Leanne_T — Wed, 15 Dec 2021 08:13:28 GMT

Hi @Tonus

Thanks for coming to the community.

I have sent you a private message for some extra details.

Speak soon 🙂

Leanne.