topic Re: X box series s in Archived Posts

X box series s

Beckyc93 — Mon, 13 Dec 2021 12:48:15 GMT

I upgraded my contract on the 24th of November and got the deal with the x box series s and I received a message yesterday saying it will be delivered but I never received and when I go on tracking it is saying it is at the Stoke depot could you help me solve this problem please

Re: X box series s

Alex_M — Mon, 13 Dec 2021 12:53:10 GMT

Welcome to the community forum.

I would suggest getting in touch customer service who will be able to advise further. The Xbox will be sent to you 15-30 days after you receive the handset.

Many thanks,

Alex

Re: X box series s

Beckyc93 — Mon, 13 Dec 2021 12:59:36 GMT

Do you have the number that I could contact them on please

Re: X box series s

James_B — Mon, 13 Dec 2021 15:22:06 GMT

Hi @Beckyc93,

Welcome to the EE Community. 🙂

It sounds like your Xbox is at your local DPD depot, awaiting a delivery slot. Please keep checking DPD tracking for updates.

James