https://community.ee.co.uk/t5/Archived-Posts/EE-sent-wrong-item/m-p/1098803#M263644 <P><SPAN>I ordered a 2nd gen iPencil and EE sent me a 1st gen. This was returned by DPD. I then placed another order for the 2nd gen and paid £9 upfront and I still have no iPencil? I now have the £8 add in to my bill even though I have no accessory? I’ve been really unwell with covid and I just can’t seem to get any help from EE. I’m hold all day today and I’m getting really frustrated that I’m going to leave altogether&nbsp;</SPAN></P> Sat, 13 Nov 2021 15:55:23 GMT Rie260574 2021-11-13T15:55:23Z https://community.ee.co.uk/t5/Archived-Posts/EE-sent-wrong-item/m-p/1098803#M263644 <P><SPAN>I ordered a 2nd gen iPencil and EE sent me a 1st gen. This was returned by DPD. I then placed another order for the 2nd gen and paid £9 upfront and I still have no iPencil? I now have the £8 add in to my bill even though I have no accessory? I’ve been really unwell with covid and I just can’t seem to get any help from EE. I’m hold all day today and I’m getting really frustrated that I’m going to leave altogether&nbsp;</SPAN></P> Sat, 13 Nov 2021 15:55:23 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-sent-wrong-item/m-p/1098803#M263644 Rie260574 2021-11-13T15:55:23Z https://community.ee.co.uk/t5/Archived-Posts/EE-sent-wrong-item/m-p/1098810#M263645 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2306351">@Rie260574</a>&nbsp;, Sorry you have not been well, but unfortunately you will have to contact customer service, as this is account related. I would suggest you try via the My EE App, contacting them, it should give you a rough idea how long you have to wait and you should also be able to get a call back if it is going to take a long time. Hope this helps.</P> Sat, 13 Nov 2021 16:59:45 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-sent-wrong-item/m-p/1098810#M263645 Schockwave 2021-11-13T16:59:45Z