topic Re: Sensor broke on Samsung Galaxy Watch in Archived Posts

Sensor broke on Samsung Galaxy Watch

Zoe221 — Sun, 24 Oct 2021 12:09:07 GMT

I got my smart watch as an add on in January however I noticed about 2 weeks ago the Green light sensor wasn't working when I took it off and didn't think anything of it. I've now noticed it's not tracking my heart rate or steps properly. Any ideas what I can do as I'm now paying for a faulty product. I've reset it to factory settings checked the software etc.

Thanks 😁

Re: Sensor broke on Samsung Galaxy Watch

James_B — Sun, 24 Oct 2021 14:43:07 GMT

Hi @Zoe221,

Welcome to the EE Community. 🙂

Does the sensor show any signs of accidental damage?

James

Re: Sensor broke on Samsung Galaxy Watch

Zoe221 — Sun, 24 Oct 2021 17:18:27 GMT

Not that I can see visually

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Re: Sensor broke on Samsung Galaxy Watch

Christopher_G — Mon, 25 Oct 2021 07:07:58 GMT

Did you get the watch directly from EE, @Zoe221?

Chris

Re: Sensor broke on Samsung Galaxy Watch

Zoe221 — Mon, 25 Oct 2021 12:44:27 GMT

Yea

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Re: Sensor broke on Samsung Galaxy Watch

Christopher_G — Mon, 25 Oct 2021 13:07:18 GMT

In that case, I'd recommend speaking to our Technical Support team so that they can run through some troubleshooting steps and look into the possibility of repair or replacement, @Zoe221.

Let us know how you get on.

Chris