topic Re: Photo album in Library (on Google photos) has gone missing on my phone in Archived Posts

Photo album in Library (on Google photos) has gone missing on my phone

Bhindi — Sun, 17 Oct 2021 19:12:57 GMT

My phone is a Moto G and I save many of my photos into albums in a library which get backed up into Google photos. Recently I travelled to Spain and when looking for the photo albums in the library, they had disappeared from my phone. Now I am back in the UK they are still missing on my phone, though I can see the albums are still in the library if I log onto my desktop computer and go into Google photos. Has anyone ever had this problem? I don't know if something happened to change my phone settings when I travelled (or if that was just a coincidence re timing) but I've searched and searched and all the settings seem to be set for syncing and backing up as normal. Any ideas?

Re: Photo album in Library (on Google photos) has gone missing on my phone

Northerner — Sun, 17 Oct 2021 20:17:16 GMT

Hi @Bhindi

Try going into setting and apps/apps management - find the app and clear the cache/data. See if that helps.

Thanks

Re: Photo album in Library (on Google photos) has gone missing on my phone

Bhindi — Tue, 19 Oct 2021 07:34:20 GMT

Thanks Northerner. Tried that but it’s made no difference sadly. Thanks for your response though 😊

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Re: Photo album in Library (on Google photos) has gone missing on my phone

James_B — Tue, 19 Oct 2021 07:38:14 GMT

Hi @Bhindi,

Welcome to the EE Community. 🙂

Do any new photos taken show in the Google Photos app on your phone?

James

Re: Photo album in Library (on Google photos) has gone missing on my phone

Bhindi — Tue, 19 Oct 2021 07:44:20 GMT

Hi James, yes all the photos show in Google Photos but when I click on Library, it only shows the grouping s of Camera, Whatsapp, Messenger, Downloads etc but where it would normally have Albums there too, there are none showing.

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Re: Photo album in Library (on Google photos) has gone missing on my phone

James_B — Tue, 19 Oct 2021 08:21:47 GMT

Hi @Bhindi,

Could you try deleting and reinstalling the app and let me know if that resolves the issue?

Thanks

James

Re: Photo album in Library (on Google photos) has gone missing on my phone

Bhindi — Wed, 20 Oct 2021 09:50:27 GMT

Hi James – If I uninstall the Google Photos app from my phone it says it will replace with the factory version and delete all my data – that sounds a bit scary!!

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Re: Photo album in Library (on Google photos) has gone missing on my phone

James_B — Wed, 20 Oct 2021 10:22:15 GMT

Hi @Bhindi,

As long as all your photos are backed up, they'll be restored when you reinstall the app.

Please see this Google support article for help with checking your backup settings.

Hope this helps.

James

Re: Photo album in Library (on Google photos) has gone missing on my phone

Bhindi — Fri, 22 Oct 2021 12:09:27 GMT

Hello James – I was just about to take the plunge and uninstall the app/delete the date, when I realised that somehow, I must have changed my phone settings to be logged into a different Google account within the photo app settings (Manage your account drop down arrow). I’ve never done that before and not sure how I managed I, but having now changed that back to my normal gmail account, I can now see my photo albums again!
Thanks for your advice anyway. I’ll keep that resolution for another time/problem.
Cheers

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Re: Photo album in Library (on Google photos) has gone missing on my phone

Katie_B — Fri, 22 Oct 2021 13:08:34 GMT

Thanks for coming back and letting us know @Bhindi.

Have a wonderful weekend,

Katie 🙂