topic Re: Not happy with ee in Archived Posts

Not happy with ee

Brian610 — Mon, 11 Oct 2021 09:59:21 GMT

I got the samsung z3 flip on the 1st of September and I'm paying 73 pounds a month for it .and now ee r doing a promotion on the z3 for 57 pounds a month plus the galaxy watch 4 as a gift .now as an ee customer for a long time I think it is muggy and out of order that I pay 73 pounds and all other customers who get the z3 now will get it at 57 pounds and a free Galaxy watch .I want ee to do something about this or I will b sending the phone back,and going elsewhere..

Re: Not happy with ee

Christopher_G — Mon, 11 Oct 2021 12:58:26 GMT

Hi @Brian610

Welcome to the community.

I understand that you're unhappy that we now have a new promotion, but that wasn't available when you took out the plan. All customers who ordered at the same time as you would have had the same options too.

If you would like to discuss this further, I'd recommend speaking to our Mobile Care team.

Chris

Re: Not happy with ee

Chris_B — Mon, 11 Oct 2021 13:01:09 GMT

@Brian610 EE have every right to offer promotions when they see fit. You choose to take out the contract when you did and you agreed to the terms and conditions when you took out that contract. If you call customer services to terminate your contract you still be liable to pay off the remaining term of that contract. Perhaps you should’ve waited but in doing this you’ll always be waiting in case something better comes along.